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Hiring a tree work contractor 

There may be times when you need to hire a professional tree work contractor. Tree work includes activities such as lopping, pruning, thinning, felling and removal of trees.

These works are dangerous and should be carried out by a professional tree work contractor. They are qualified, know how to do the job safely, hold the correct insurances and can provide you with a written quote.

Read the hiring a professional tree work contractor webpage on the SafeWork NSW website for more information. 

Tree work scams

Often immediately after a storm, the affected area will see an influx of door knockers offering to do remedial works to their property, in-particular tree work. These people are sometimes referred to as travelling conmen but might simply be opportunists taking advantage of the situation.  

You should be suspicious of someone who turns up at your door unexpectedly offering special deals on equipment or work to your property.

These conmen are well-organised and use aggressive sales techniques to put pressure on residents to have work done, especially after a storm. They ask for cash up front and often take the money and run, leaving the job unfinished or poorly done. They are deceptive and mislead people by pretending to be legitimate tradespeople.

Be suspicious of people who:

  • turn up at your door unexpectedly offering special one-off or today only deals
  • ask for cash up front
  • offer to drive you to the bank to get money for payment
  • pressure you into accepting their offer
  • disappear and leave the job unfinished or of a poor standard.

If a conman knocks on your door:

  • don’t open it and say no
  • record as much information as possible
  • report it to the travelling conman hotline on 1300 133 408 (8:30am – 5pm Mon-Fri).

Read more information on the Travelling conmen page of the Fair Trading website.

Complaints about tree work professionals 

If you have hired a professional tree work contractor and have a complaint about their services, you may be covered by a consumer guarantee under the Australian Consumer Law (ACL). You can read about the ACL in the Consumer section of the Fair Trading website.

Fair Trading can assist in resolving disputes between consumers and traders. Information about the how to lodge a complaint online is available on the Lodge a complaint page of the Fair Trading website.

If you see a tree worker who is working unsafely call SafeWork NSW on 13 10 50.

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