This page provides information to consumers about the Travel Compensation Fund (TCF). The TCF ceased accepting new consumer claims from 1 July 2015, and closed at the end of 2015.
On 7 December 2012, a majority of state and territory Ministers for Consumer Affairs approved a Travel Industry Transition Plan setting out reforms to travel agents’ regulation.
Travel agents are no longer required to hold a licence or be members of the Travel Compensation Fund (TCF), however, they still have to comply with the Australian Consumer Law (ACL).
The ACL protects consumers when purchasing travel services, under a range of 'consumer guarantees'. Under the ACL, travel agents must:
Consumers can consider booking travel with an accredited agency which is required to meet certain professional standards and criteria. The AFTA Travel Accreditation Scheme (ATAS) provides accreditation for general travel agency services, while other bodies provide accreditation for specific areas of the industry such as ticketing or particular types of travel. Agents who belong to any industry-based accreditation or membership schemes will also need to meet any ongoing requirements imposed by those schemes. To find an accredited agent, visit the ATAS website.
The following options may be available:
*A chargeback is the term used for debiting a merchant’s bank account with the amount of a transaction that had previously been credited.
NSW Fair Trading
NT Consumer Affairs
Fair Trading Queensland
SA Consumer and Business Services
Tasmanian Consumer Affairs & Fair Trading
Consumer Affairs Victoria
WA Department of Commerce