The Australian Direct Marketing Association (ADMA) administers a ‘Code of Practice’ for direct marketing which all ADMA members must abide by when conducting direct marketing campaigns. However, the membership of ADMA is voluntary. All ADMA members:
Goods bought through direct marketing are subject to the same laws as other consumer goods and services. Traders must honour any claims they make about their goods or services. Goods must, as a minimum standard:
Most traders are reasonable and keen to see their
customers satisfied. If contacting the trader doesn’t work, call or visit your
local Fair Trading Centre to find out your options.