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Being a landlord 

When you rent out a home in NSW and become a 'landlord', knowing your rights and responsibilities will help you avoid or resolve differences you may have with your tenant.

In this section, you will find information to help you understand what the tenancy laws in NSW mean for you, at the beginning, middle or end of a tenancy.

Starting a tenancy
During a tenancy
Ending a tenancy

Information you must give new tenants

Landlords and agents must provide tenants with a copy of the New tenant checklist before they sign a residential tenancy agreement. Fines can be imposed if this is not done. You can print copies of the New tenant checklist for free from the Fair Trading website.

Residential tenancy and real estate complaint service

NSW tenants, landlords and agents can use Fair Trading's residential tenancy and real estate complaint service to resolve selected tenancy, real estate and property complaints or disputes.

An experienced Fair Trading Officer will aim to finalise the complaint through mutual agreement. If Fair Trading cannot get the parties to agree to a resolution, either party may lodge a claim with the NSW Civil and Administrative Tribunal (NCAT).

Learn more about this free service and whether Fair Trading can look into your matter on the Residential tenancy and real estate complaint service page or call our 13 32 20 hotline with your tenancy questions.

Rental Bonds Online

Rental Bonds Online (RBO) is a service to lodge, manage and refund rental bonds easily and securely online. From 30 January 2017, property agents and self-managing landlords must be registered with RBO. Agents and landlords must also offer the service to tenants as the first option for lodgement of their bond.

RBO provides a fast and convenient way to:

  • Lodge, view and claim residential rental bonds online without having to send cheques and paper forms.
  • Receive email and SMS phone notifications confirming what is happening with a rental bond.
  • View notifications and key tasks awaiting your action within RBO.

For an overview of the service and its time-saving benefits, watch our 3-minute video - Rental Bonds Online: the smart way to manage your bond.

For more information about using RBO and taking bond payments, visit the Taking a bond webpage.

More information is also included on our Frequently asked questions for self-managing landlords webpage.

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