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Case study - rental bond 

Joanne on the phone in her rented kitchenJoanne’s sons had accidentally broken the sliding door in the unit they rented and the owners then refused to return the bond when they left the apartment. Joanne didn’t think it was fair as the bond was more money than it would have cost to repair the door.

Joanne contacted Fair Trading who advised her about her rights and told her to write some letters disputing why they should release the bond. Fair Trading handled the matter for her and followed up when there was no response. Soon after, Joanne got her bond money back.

“Once Fair Trading became involved I felt it was being handled professionally, and also, it removed me from becoming angry about the situation.”

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