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Inquiry into NSW retirement villages 

As part of its four-point plan to improve retirement village living, the NSW Government has commissioned Kathryn Greiner AO to lead an inquiry into the NSW retirement village sector.

The inquiry will review the protections offered to residents, and ensure that Fair Trading has the necessary powers to make sure retirement village operators are complying with the law.

The investigation will look at concerns raised about the fairness and transparency of business practices of retirement villages in NSW, and includes:

  • transparency and honesty of marketing activities
  • clarity of fees and contractual rights and obligations for prospective residents and their families
  • suitability and fairness of village maintenance and operational practices to maintain resident safety
  • availability and cost-effectiveness of dispute resolution mechanisms
  • fairness of arrangements to levy maintenance fees to maintain the village and address building defects.

The inquiry will also look at opportunities to improve Fair Trading’s administrative and operational practices that could help address unfair practices in the sector.

Download the formal Terms of Reference for the inquiry (PDF size: 161kb).

Read more about Kathryn Greiner AO (PDF size: 40kb).

The final report and recommendations from the inquiry are due to be completed by 15 December 2017.

How you can have your say

The inquiry seeks the views of current and former residents, their families and advisors, on the issues raised in the Terms of Reference (PDF size: 161kb) and there are several ways this can be done.

While the community forums will provide an in-person experience, due to time limitations there may not be enough time for everyone who attends to contribute to the discussion. Completing an online survey is the ideal option to have your say on all the issues.

Community forums

Residents and members of the community are invited to attend a consultation forum to discuss their concerns at locations across the State. Forums are being held in Sydney, Hornsby, Ballina, Parramatta, Port Macquarie, Newcastle, Wollongong, and Wagga Wagga during October 2017. 

Please note there are limited spaces for the forums. If the forum you want to attend is full, please email the inquiry at to be put on a waiting list. Alternatively, you can share your views by completing a short, easy-to-use online submission form.

Register for your free seat to a community forum here.

Issues raised at community forums

View a summary of issues raised at the community forums below:

Please note these are a summary of the issues raised by participants during consultation and do not reflect the views of the NSW Government and do not represent a full transcript of each forum. The Inquiry will consider the issues raised by members of the public as part of its broader consultation process which includes community forums, written submissions, and meetings with peak resident and industry organisations.

Online submission form

To make it easier for us to get your views on retirement villages in NSW, we have provided an electronic submission form. The submission form has been designed to cover the inquiry’s Terms of Reference (PDF size: 161kb) in an easy to use format.

Topics covered by the survey are:

  • Marketing and advertising activities in the retirement village sector
  • Costs, contracts, rights and responsibilities
  • Funding for village maintenance and upgrades
  • Safety and security of retirement villages
  • Resolving disputes
  • Honest, fair and diligent operation of retirement villages
  • Opportunities for improvement and what is working well in the retirement villages sector
  • Any further comments from you.

You may answer as many or as few of the questions as you wish. Completing the survey in full will take around 30 minutes. Please note that if you exit the survey before completion, you will not be able to return to the page and will need to start again. The survey does not allow for the uploading of attachments.

Make an online submission to the NSW Inquiry into Retirement Villages.

Other ways to make a submission

If you would like to make a written submission as part of the inquiry, you can request a printed version of the submission form by contacting Fair Trading on 02 9895 0297 or you can send your submission by email or post.

email to:, or
post to:

Retirement Villages Inquiry
Better Regulation Division,
Department of Finance, Services and Innovation
McKell Building, 2-24 Rawson Place

Please note that emailed or posted submissions need to be received by the Inquiry by 31 October to be considered.

If you have recently made a submission to NSW Fair Trading on the Retirement Villages Regulation 2017 and would like your submission to be considered by the inquiry, please let us know by sending an email to

Industry Consultation

Operators and managers are invited to provide feedback to the inquiry via the online submission form or by a written submission. Direct consultation with industry representatives will also be taking place, if you’d like more information about this, please contact the Secretariat at

Frequently asked questions

If you have other questions about the Inquiry, they may be answered in our Retirement Villages Inquiry frequently asked questions (PDF: 68kb)

Privacy and personal information

The information you provide as part of this submission will include personal information. NSW Fair Trading complies with the NSW Privacy and Personal Information Protection Act 1998, which regulates the collection, storage, access, amendment, use and disclosure of personal information. See the Fair Trading privacy webpage for more information. Fair Trading may in some circumstances be required by law to disclose your submission, including personal information to third parties. 

Your submission, in part or in whole, may be made publicly available on our website or in in reports, or other documents produced by the Inquiry. Please tell us if you do not wish for your submission to be made public.


If you have a specific concern that potentially involves breach of legal obligations your complaint will be referred to Fair Trading or other authorities for investigation as appropriate. Lodge a complaint here.

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