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Strata and community mediation 

If a resolution to a dispute is unable to be achieved through the owners corporation, Fair Trading offers a free mediation service to strata schemes. This is part of the dispute resolution process set out in the Strata Schemes Management Act 2015 and the Community Land Management Act 1989.

What is mediation? 

Mediation is an informal negotiation process in which a neutral mediator assists those involved in a dispute to achieve their own settlement.

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Why mediate? 

Mediation is a dispute resolution process which should be used in instances where disputes between a lot owner and other lot owners or the owners corporation cannot be resolved through the governance and decision making powers of the owners corporation.

Mediation is compulsory under the Act before a strata or community scheme matter can be taken to the NSW Civil and Administrative Tribunal (the Tribunal). In some instances, an application can be made to the Tribunal without mediation having first taken place. See what matters are excluded below for more information.

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Mediation is confidential 

Privacy and confidentiality is ensured during mediation. Any offers or admissions made during the mediation session cannot be referred to in any later proceedings.

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Mediators are impartial 

Mediators assist those involved to find their own solutions based on the issues of real concern. This means that the agreement reached best suits the present situation of both parties. The mediator does not impose a decision on the parties.

The mediators role is to:

  • help the parties identify the issues in dispute
  • assist the parties to raise and consider options and strategies by which the issues may be addressed
  • assist the parties to discuss the issues and options with a view to negotiating a settlement they can all live with.

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Who are the mediators? 

NSW Fair Trading has qualified specialist mediators who are skilled in dealing with community and strata scheme disputes.

All applications for mediation must be directed to Fair Trading in the first instance.

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What matters are suitable for mediation? 

Any dispute that an order (Tribunal ruling) can be applied for under the Acts is suitable for mediation. This includes, but is not restricted to, disputes about:

  • alterations to common property
  • repairs to walls, ceilings and bathrooms
  • noise problems
  • validity of meetings
  • keeping pets
  • water penetration problems
  • use of air conditioners
  • parking on common property
  • insurance matters, or
  • building managers.

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What matters are excluded? 

Not all matters are suitable for mediation. Lot owners or the owners corporation can lodge certain disputes directly with the Tribunal without needing mediation first. This includes matters seeking an order:

  • to appoint or require the appointment of a strata managing agent
  • varying or revoking an order made by the Tribunal
  • allocating unit entitlements
  • for access to a lot by the owners corporation to inspect or repair common property
  • inspection of records
  • imposing fines, such as for a by-law breach.

The Commissioner for Fair Trading may dismiss an application for mediation if the Commissioner believes that the application is frivolous, vexatious, misconceived or lacking in substance.

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Who attends the mediation? 

It is important that all the relevant people involved in the dispute attend the session. Parties may bring a support person with the agreement of the mediator. A party to a dispute is not entitled to be represented by another person, such as a solicitor, unless all the other parties consent to the representation.

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Preparing for mediation 

It is essential that you are fully prepared for the mediation session. This includes getting your own legal or other advice (for example, financial or technical). Information about the legislation covering your matter is available from Fair Trading. Fair Trading does not provide legal advice.

You will also need to bring any relevant plans, documents or photographs.

The mediator will arrange for an interpreter to attend if required.

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During the mediation 

All parties will be encouraged to participate. Each party will firstly have an opportunity to briefly describe the dispute and state what they are hoping to achieve from mediation.

The mediator will help those involved to discuss the issues and explore what is in dispute, and to then identify options and negotiate possible settlements.

When an agreement is reached, the mediator may help with drafting a written agreement.

A mediator may terminate mediation at any time.

Any party may terminate mediation at any time by giving notice of the termination to the mediator and each other party.

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Result of the mediation 

Any settlement reached during mediation may be made into a written agreement by the mediator. The settlement may also be made into an enforceable order if both parties consent. If no settlement is reached or an agreement breaks down, the applicant can apply to the Tribunal for an order.

Read more on the options available when mediation has failed on the Strata and community disputes web page on the Fair Trading website.

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There is no fee charge by NSW Fair Trading for mediation services.

Each party to the mediation is fully responsible for their own costs.

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Applying for mediation 

Download an application form from the Fair Trading website. Application forms are available at Service NSW or by calling Fair Trading on 13 32 20 to have a form posted to you.

You can lodge your application for mediation by mail or at any Service NSW centre.

Upon receipt of an application for mediation, a mediator will contact those involved and arrange a time and place for all to attend the mediation session. Parties must agree to attend the mediation session before it can go ahead.

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