A person who installs security doors, grilles and equipment in any building must hold a Security Industry Act licence (Class 2C or 2E or 2F).
If the building is residential, the installer is exempt from the provisions of the Home Building Act 1989, provided the contract is confined to the work authorised under their licence (that is, the installation of security doors, grilles and equipment).
A consumer is entitled to goods which must be:
If there is a dispute, a consumer may lodge a claim under the Consumer Claims Act 1998 with the NSW Civil and Administrative Tribunal (NCAT).
A person licensed under the Home Building Act 1989 in the categories of general building work, metal fabrication or minor maintenance is exempt from the provisions of the Security Industry Act provided the person in the course of their building activities or maintenance services, installs basic security equipment such as locks but only to the extent to which the person provides the services.
If there is a dispute, the consumer or trader may lodge a claim under the Home Building Act 1989 with the NCAT.
To find a Registered Training Organisation that provides the qualification listed above, refer to the information on building licensing courses.