Reduce font size Increase font size

Lodge a general complaint

What stage are you at?

Check the boxes that apply

I have not lodged a claim with the Consumer, Trader and Tenancy Tribunal regarding this matter

I have spoken/written to the trader in an attempt to resolve the problem

Helpful tips

  • All mandatory fields (denoted by * or #) must be completed before moving to the next page.
  • Navigate between pages using the Next and Back buttons. Do not use browser controls.
  • Complete each page within 30 minutes to avoid having to refresh your screen. All the information entered will be lost if the screen is refreshed.
  • There is an option for electronic attachments at the end of the lodgement. Pre-prepare attachments before commencement of lodgement to avoid having to refresh your screen. Very large attachments may cause an error in lodgement.
  • All details should be reviewed carefully before submitting as details cannot be changed after they have been submitted


Reduce font size Increase font size