Protecting consumers, tradespeople and businesses in NSW

Key topics
Check our licence registersRenew your motor vehicle trade certificateNewcastle asbestos registrationRetirement village inquiryGift card reformsDomestic violence tenancy reforms

Licence check

The easy way to check the licence of a tradesperson or contractor before you engage them to do any work on your home or business.

Ending a tenancy

Info on breaking a lease early (including due to domestic violence), getting bonds back, retrieving goods, tenancy and real estate complaints.

Make a complaint

Have unresolved problems with businesses or trade? Make a complaint.

Licence classes & certificates

Find out about the different classes of building and trade licences and certificates

Quick links

Have your say

Comment on our public consultations
Product safety

Product recalls and unsafe product warnings etc.
Online tools & services

Licence checks online, FuelCheck, MyInspections and email newsletters.
Rental bonds online

Accessing Rental Bonds Online tool for tenants and real estate agents
Help centre

Find forms, fees, online tools, updates and more.
Register for an event

Book online to come to one of our events.
Report a scam

How to report a scam or cybercrime.

News

Safety warning: Suburban vehicle water heaters

21 November, 2019
Safety warning for caravans, campers and motor homes on operating certain Suburban LP Gas water heaters.
Read more
Buying products & services

Changes to the ACL - pre-selected options

29 October, 2019
Changes to the ACL - pre-selected options
Read more

Drought assistance

16 October, 2019
Read more
See more news

Retirement Village Calculator

Understanding the financial costs of retirement village living.

FuelCheck

Download the FuelCheck app to get real-time fuel price information.

Building product use ban

Read about our ban on certain types of aluminium composite panel cladding.

What's happening

@RobMalicki Hi Rob, from the sound of the issues you have raised, your concerns would be more appropriately dealt w… twitter.com/i/web/status/1…

Christmas is just around the corner. Make sure the gifts you’re giving haven’t been recalled or are banned. Check t… twitter.com/i/web/status/1…

@newsandimages Hi, if you have tried to resolve the issue with the trader without success, you can lodge a complain… twitter.com/i/web/status/1…

How to lodge a complaint with NSW Fair Trading (in Vietnamese language)

A 3 minute video in Vietnamese showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...

How to lodge a complaint with NSW Fair Trading (in Mandarin language)

A 3 minute video in Mandarin showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...

How to lodge a complaint with NSW Fair Trading (in Korean language)

A 3 minute video in Korean showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...