Protecting consumers, tradespeople and businesses in NSW

Key topics
Retirement village exit entitlementsCheck our licence registersRenew your motor vehicle trade certificateDomestic violence tenancy reforms

Licence check

The easy way to check the licence of a tradesperson or contractor before you engage them to do any work on your home or business.

Ending a tenancy

Info on breaking a lease early (including due to domestic violence), getting bonds back, retrieving goods, tenancy and real estate complaints.

Make a complaint

Have unresolved problems with businesses or trade? Make a complaint.

Licence classes & certificates

Find out about the different classes of building and trade licences and certificates

Quick links

Have your say

Comment on our public consultations
Product safety

Product recalls and unsafe product warnings etc.
Online tools & services

Licence checks online, FuelCheck, MyInspections and email newsletters.
Rental bonds online

Accessing Rental Bonds Online tool for tenants and real estate agents
Help centre

Find forms, fees, online tools, updates and more.
Register for an event

Book online to come to one of our events.
Report a scam

How to report a scam or cybercrime.

News

Trades & businesses

Have your say on Building Stronger Foundations

11 July, 2019
We are asking for comments on the reforms to the building and construction sector through the release of a discussion paper, Building Stronger Foundations.
Read more
Housing & Property

Reforms supporting residents leaving a retirement village

11 July, 2019
We want to hear from retirement village residents and their families, operators and anyone involved with the NSW retirement village sector.
Read more
Housing & Property

Mascot Towers assistance package

05 July, 2019
Mascot Towers, 1-5 Bourke St, Mascot – Information for residents and landlords
Read more
See more news

Retirement Village Calculator

Understanding the financial costs of retirement village living.

FuelCheck

Download the FuelCheck app to get real-time fuel price information.

Building product use ban

Read about our ban on certain types of aluminium composite panel cladding.

What's happening

@matineeidyll Hi Kirri, if you have tried to resolve the issue with the trader without success, you can lodge a com… twitter.com/i/web/status/1…

@TravelerKiwi Hi Kiwi Traveler, If you would like to please provide us with further information by lodging an offic… twitter.com/i/web/status/1…

@concerned_custo if you have tried to resolve the issue with the trader without success, you can lodge a complaint… twitter.com/i/web/status/1…

How to lodge a complaint with NSW Fair Trading (in Vietnamese language)

A 3 minute video in Vietnamese showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...

How to lodge a complaint with NSW Fair Trading (in Mandarin language)

A 3 minute video in Mandarin showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...

How to lodge a complaint with NSW Fair Trading (in Korean language)

A 3 minute video in Korean showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...