Protecting consumers, tradespeople and businesses in NSW

Key topics
Floods and tenancyCOVID-19 (Coronavirus)Check our licence registersChanges to short-term accommodationElectrical safety switchesClass 2 building reforms

Interim moratorium on evictions

Information for tenants, landlords and agents

Licence check

The easy way to check the licence of a tradesperson or contractor before you engage them to do any work on your home or business.

Make a complaint

Have unresolved problems with businesses or trade? Make a complaint

Licence classes & certificates

Find out about the different classes of building and trade licences and certificates

Quick links

Have your say

Comment on our public consultations
Product safety

Product recalls and unsafe product warnings etc.
Online tools & services

Licence checks online, FuelCheck, MyInspections and email newsletters.
Rental bonds online

Accessing Rental Bonds Online tool for tenants and real estate agents
Help centre

Find forms, fees, online tools, updates and more.
Register for an event

Book online to come to one of our events.
Report a scam

How to report a scam or cybercrime.

News

Housing & Property

Natural disasters

13 April, 2021
NSW Fair Trading and other service providers can help you with the kinds of concerns that could impact you after a natural disaster.
Read more
Trades & businesses

Licence fees waived for flood impacted communities

31 March, 2021
We're waiving the cost of replacing a range of licence and permit fees for people who've lost them due to the recent NSW floods.
Read more
Housing & Property

Mascot Towers assistance package

30 March, 2021
Mascot Towers, 1-5 Bourke St, Mascot – Information for residents and landlords
Read more
See more news

Retirement Village Calculator

Understanding the financial costs of retirement village living.

FuelCheck

Download the FuelCheck app to get real-time fuel price information.

Building product use ban

Read about our ban on certain types of aluminium composite panel cladding.

What's happening

@Eli_Esq_ Hi Eli, are you able to provide more information by lodging a complaint fairtrading.nsw.gov.au/help-centre/on… Thanks, Hann

@RedpathLance Hi, if you haven't received your refund, you can lodge a complaint through our website fairtrading.nsw.gov.au/help-centre/on… Thanks, Hann

@Eli_Esq_ Hi @Eli_Esq_, for us to be able to investigate, we require further information. By completing a complaint… twitter.com/i/web/status/1…