Protecting consumers, tradespeople and businesses in NSW

Key topics
Check licence registersRenew your motor vehicle trade certificateBeauty & cosmetic services

Licence check

The easy way to check the licence of a tradesperson or contractor before you engage them to do any work on your home or business.

Ending a tenancy

Info on breaking a lease early, getting bonds back, retrieving goods, tenancy and real estate complaints.

Make a complaint

Have unresolved problems with businesses or trade? Make a complaint.

Licence classes & certificates

Find out about the different classes of building and trade licences and certificates

Quick links

Have your say

Comment on our public consultations
Product safety

Product recalls and unsafe product warnings etc.
Online tools & services

Licence checks online, FuelCheck, MyInspections and email newsletters.
Rental bonds online

Accessing Rental Bonds Online tool for tenants and real estate agents
Help centre

Find forms, fees, online tools, updates and more.
Register for an event

Book online to come to one of our events.
Report a scam

How to report a scam or cybercrime.

News

Trades & businesses

Renew your motor vehicle trade certificate

14 November, 2018
Motor vehicle tradesperson certificates (MVTC) used to be for life but that's no longer the case. Since 2014, your certificate needs to be renewed every 3 years. This three-yearly
Read more
Buying products & services

New powers for NSW Fair Trading

14 November, 2018
The NSW Government is providing the Commissioner for NSW Fair Trading with a new power to issue a ‘consumer guarantee direction’.
Read more
Buying products & services

New data available on the Complaints Register

01 November, 2018
Information on the latest monthly release of complaints data.
Read more
See more news

Retirement Village Calculator

Understanding the financial costs of retirement village living.

FuelCheck

Download the FuelCheck app to get real-time fuel price information.

Building product use ban

Read about our ban on certain types of aluminium composite panel cladding.

What's happening

@Vermark26 Hi Mark, if you have tried to resolve the issue with the trader without success, you can lodge a complai… twitter.com/i/web/status/1…

@Stlfernandez Hi Sig, if you have tried to resolve the issue with the trader without success, you can lodge a compl… twitter.com/i/web/status/1…

@ProjectEbyIf you have received the handset through a plan, please contact the Telecommunications Industry Ombudsma… twitter.com/i/web/status/1…

How to lodge a complaint with NSW Fair Trading (in Vietnamese language)

A 3 minute video in Vietnamese showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...

How to lodge a complaint with NSW Fair Trading (in Mandarin language)

A 3 minute video in Mandarin showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...

How to lodge a complaint with NSW Fair Trading (in Korean language)

A 3 minute video in Korean showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...