Protecting consumers, tradespeople and businesses in NSW

Key topics
Building certification reformsBeauty & cosmetic servicesComment on easy & transparent tradingNewcastle asbestos registrationRetirement village inquiry

Check a trade licence

Check the validity of business/trade licences in our public registry. This will take you to the Service NSW website.

Ending a tenancy

Info on breaking a lease early, getting bonds back, retrieving goods, tenancy and real estate complaints.

Make a complaint

Have unresolved problems with businesses or trade? Make a complaint.

Licence classes & certificates

Find out about the different classes of building and trade licences and certificates

Quick links

Have your say

Comment on our public consultations
Product safety

Product recalls and unsafe product warnings etc.
Report a scam

How to report a scam or cybercrime
Rental bonds online

Accessing Rental Bonds Online tool for tenants and real estate agents
Register for an event

Book online to come to one of our events.
Online tools & services

Licence checks online, FuelCheck, MyInspections and email newsletters.
Help

Forms, Fees, online tools, updates and more.

News

Product safety

Proposed ban on the use of certain types of aluminium composite panels

10 August, 2018
The Commissioner is giving notice of her intention to impose building product use ban for aluminium composite panels with a core comprised of greater than 30% polyethylene by mass
Read more
Fair Trading services

Have your say on changes to empower consumers and small businesses

08 August, 2018
The NSW Government is seeking feedback on a range of possible reforms that are designed to facilitate easy and transparent trading.
Read more
Buying products & services

New powers for NSW Fair Trading

08 August, 2018
The NSW Government is proposing to provide the Commissioner for NSW Fair Trading with a new power to issue a ‘consumer guarantee direction’.
Read more
See more news

Retirement Village Calculator

Understanding the financial costs of retirement village living.

FuelCheck

Download the FuelCheck app to get real-time fuel price information.

Building product use ban

Read about our ban on certain types of aluminium composite panel cladding.

What's happening

@astsc92 Hi Aston, from the sound of the issues you have raised, your concerns would be more appropriately dealt wi… twitter.com/i/web/status/1…

@simplebutgood When Fair Trading receives a complaint we do try to achieve a resolution for the customer but we als… twitter.com/i/web/status/1…

@TrafficAct_Digi if you have tried to resolve the issue with the trader without success, you can lodge a complaint… twitter.com/i/web/status/1…

Moving into a retirement village?

Moving into a retirement village? Our calculator makes it easier to work out the financial costs and to compare villages.

Sharing Economy – Advertising

A short video which focuses on advertising in the sharing economy and what a trader's responsibilities are in those situations.

Sharing Economy - Cancellations

A short video which focuses on situations in the sharing economy where cancellations can happen and what your rights are in those situations.