Protecting consumers, tradespeople and businesses in NSW

Key topics
COVID-19 (Coronavirus)Real estate industry reformsChanges to tenancy lawsCheck our licence registers

Licence check

The easy way to check the licence of a tradesperson or contractor before you engage them to do any work on your home or business.

Ending a tenancy

Info on breaking a lease early (including due to domestic violence), getting bonds back, retrieving goods, tenancy and real estate complaints.

Make a complaint

Have unresolved problems with businesses or trade? Make a complaint.

Licence classes & certificates

Find out about the different classes of building and trade licences and certificates

Quick links

Have your say

Comment on our public consultations
Product safety

Product recalls and unsafe product warnings etc.
Online tools & services

Licence checks online, FuelCheck, MyInspections and email newsletters.
Rental bonds online

Accessing Rental Bonds Online tool for tenants and real estate agents
Help centre

Find forms, fees, online tools, updates and more.
Register for an event

Book online to come to one of our events.
Report a scam

How to report a scam or cybercrime.

News

Housing & Property

Real estate, property and tenancy law changes commence

25 March, 2020
Significant changes to residential tenancy and real estate and property laws have now started in NSW, following the commencement of major legislative reforms on 23 March 2020
Read more
Trades & businesses

Coronavirus - Advice from Department of Customer Service

16 March, 2020
Information for businesses on the Coronavirus COVID-19.
Read more

Realtor convicted of fraud to serve 12 months intensive correction order

13 February, 2020
Media release relating to the conviction of former director of Guncom Pty Ltd, Ms Alice Gaye Gunning on four breaches of the Property, Stock and Business Agents Act 2002.
Read more
See more news

Retirement Village Calculator

Understanding the financial costs of retirement village living.

FuelCheck

Download the FuelCheck app to get real-time fuel price information.

Building product use ban

Read about our ban on certain types of aluminium composite panel cladding.

What's happening

@jamesarthur83 if you have tried to resolve the issue with the trader without success, you can lodge a complaint wi… twitter.com/i/web/status/1…

@jamesarthur83 Hi James, in order to help we need to ask you a few questions. Please call 13 32 20 or send us a direct message

@moodyjp Hi Jonathon, sorry to hear your trip has been affected. If you are unable to resolve with the business, pl… twitter.com/i/web/status/1…

How to lodge a complaint with NSW Fair Trading (in Vietnamese language)

A 3 minute video in Vietnamese showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...

How to lodge a complaint with NSW Fair Trading (in Mandarin language)

A 3 minute video in Mandarin showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...

How to lodge a complaint with NSW Fair Trading (in Korean language)

A 3 minute video in Korean showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...