Protecting consumers, tradespeople and businesses in NSW

Key topics


Buying products & services

New short-term holiday letting regulations

17 July, 2018
The NSW Government has announced a new a regulatory framework to govern the short-term holiday letting industry.
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Buying products & services

New laws on ticket reselling

16 July, 2018
New ticket reselling laws started on 1 June 2018, which stop anyone from reselling a ticket to a NSW event for more than the original cost price, plus transaction costs.
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Buying products & services

Egg labelling

17 July, 2018
The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers when promoting or selling free range eggs.
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What's happening

Organising home care can be a difficult and confusing process with many different laws to navigate. Take your time……

Building or renovating does not always go to plan, so it’s important you know your consumer rights. Visit our websi……

Choose your care, use your rights. For tips and info on consumer rights in home care, see the ACCC's new guides at

Moving into a retirement village?

Moving into a retirement village? Our calculator makes it easier to work out the financial costs and to compare villages.

Sharing Economy – Advertising

A short video which focuses on advertising in the sharing economy and what a trader's responsibilities are in those situations.

Sharing Economy - Cancellations

A short video which focuses on situations in the sharing economy where cancellations can happen and what your rights are in those situations.