Protecting consumers, tradespeople and businesses in NSW

Key topics
Beauty & cosmetic servicesRetirement village inquiry

Check a trade licence

Check the validity of business/trade licences in our public registry. This will take you to the Service NSW website.

Ending a tenancy

Info on breaking a lease early, getting bonds back, retrieving goods, tenancy and real estate complaints.

Make a complaint

Have unresolved problems with businesses or trade? Make a complaint.

Licence classes & certificates

Find out about the different classes of building and trade licences and certificates

Quick links

Have your say

Comment on our public consultations
Product safety

Product recalls and unsafe product warnings etc.
Online tools & services

Licence checks online, FuelCheck, MyInspections and email newsletters.
Rental bonds online

Accessing Rental Bonds Online tool for tenants and real estate agents
Help centre

Find forms, fees, online tools, updates and more.
Register for an event

Book online to come to one of our events.
Report a scam

How to report a scam or cybercrime.

News

Product safety

Warning over lead in Hashmi eyeliner

21 September, 2018
Information on the Hashmi eyeliner recall after testing of these products showed dangerous lead content.
Read more
Associations & co-operatives

Reporting changes for associations registered as charities with the ACNC

10 September, 2018
Reporting changes for NSW incorporated associations registered as charities with the Australian Charities and Not-for-profits Commission (ACNC) start on 1 October 2018.
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Trades & businesses

Changes to gas and electricity consumer safety laws

01 September, 2018
The Gas and Electricity (Consumer Safety) Act 2017 and supporting Gas and Electricity (Consumer Safety) Regulation 2018 commenced on 1 September 2018.
Read more
See more news

Retirement Village Calculator

Understanding the financial costs of retirement village living.

FuelCheck

Download the FuelCheck app to get real-time fuel price information.

Building product use ban

Read about our ban on certain types of aluminium composite panel cladding.

What's happening

Do you have a problem with a product or service you purchased from an online platform, like Uber or Airbnb? There a… twitter.com/i/web/status/1…

RT @auspost: Please be aware that fraudulent SMSs that look like they are sent by Australia Post are being sent to Australians offering fak

RT @ACCCProdSafety: Injury / death risk from electric shock – Gregory Machinery #recalls Woodman DP-CH-18/1 Floor and Bench Drill Press Mo

Moving into a retirement village?

Moving into a retirement village? Our calculator makes it easier to work out the financial costs and to compare villages.

Sharing Economy – Advertising

A short video which focuses on advertising in the sharing economy and what a trader's responsibilities are in those situations.

Sharing Economy - Cancellations

A short video which focuses on situations in the sharing economy where cancellations can happen and what your rights are in those situations.