Protecting consumers, tradespeople and businesses in NSW

Key topics
Newcastle asbestos registrationRetirement village inquiryTicket resellingGift card reforms

Check a trade licence

Check the validity of business/trade licences in our public registry. This will take you to the Service NSW website.

Ending a tenancy

Info on breaking a lease early, getting bonds back, retrieving goods, tenancy and real estate complaints.

Make a complaint

Have unresolved problems with businesses or trade? Make a complaint.

Licence classes & certificates

Find out about the different classes of building and trade licences and certificates

Quick links

Have your say

Comment on our public consultations
Product safety

e.g product recalls and unsafe product warnings etc.
Report a scam

e.g How to report a scam or cybercrime
Rental bonds online

e.g Accessing Rental Bonds Online tool for tenants and real estate agents
Register for an event

Book online to come to one of our events.
Online tools & services

Licence checks online, FuelCheck, MyInspections and email newsletters.
Help

How Fair Trading works, Forms, Fees etc.

News

Buying products & services

New short-term holiday letting regulations

17 July, 2018
The NSW Government has announced a new a regulatory framework to govern the short-term holiday letting industry.
Read more
Buying products & services

New laws on ticket reselling

16 July, 2018
New ticket reselling laws started on 1 June 2018, which stop anyone from reselling a ticket to a NSW event for more than the original cost price, plus transaction costs.
Read more
Buying products & services

Egg labelling

17 July, 2018
The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers when promoting or selling free range eggs.
Read more
See more news

Retirement Village Calculator

Understanding the financial costs of retirement village living.

FuelCheck

Download the FuelCheck app to get real-time fuel price information.

Fire safety & external wall cladding

Find out if your mid and high-rise building has aluminium cladding.

What's happening

Organising home care can be a difficult and confusing process with many different laws to navigate. Take your time… twitter.com/i/web/status/1…

Building or renovating does not always go to plan, so it’s important you know your consumer rights. Visit our websi… twitter.com/i/web/status/1…

Choose your care, use your rights. For tips and info on consumer rights in home care, see the ACCC's new guides at ow.ly/nKfv30kP6p4

Moving into a retirement village?

Moving into a retirement village? Our calculator makes it easier to work out the financial costs and to compare villages.

Sharing Economy – Advertising

A short video which focuses on advertising in the sharing economy and what a trader's responsibilities are in those situations.

Sharing Economy - Cancellations

A short video which focuses on situations in the sharing economy where cancellations can happen and what your rights are in those situations.