Bloomex Australia Pty Ltd

Name of corporation

Bloomex Australia Pty Ltd

Business type

Online retail business selling goods including floral arrangements and gift hampers

Trading address

Lidcombe, NSW 2141

Nature of Offence or Unfair Conduct

Misleading and deceptive conduct; False and misleading representations about goods and services; False and misleading representations that goods are of a particular standard and wrongly accept payment.

Summary of Undertakings given in the Deed

Trader agrees to:
i) cease the conduct as alleged by NSWFT in paragraph 9 of this undertaking and not recommence it;
ii) review and amend the website as within 28 days of the date of this Undertaking,
iii) develop and implement a compliance program to minimise risk of future breaches within 60 days of the date of this Undertaking;
iv) develop and implement a complaint management system within 60 days of the date of this Undertaking;
v) develop or otherwise arrange for the development of a training program within 60 days of the date of this Undertaking,
vi) upon written request, provide to the Executive Director documents evidencing the implementation of the programs within120 days of the date of the Undertaking,
vii) pay to NSWFT an amount of $5000 by way of penalty within 28 days of the date of the Undertaking

Date of Execution of Undertaking

1 May, 2020

Expiry of Duration of Undertaking

1 November, 2021