Make an enquiry
Make a complaint
Making a complaint about a co-operative
Before making a complaint about a co-operative, please read Managing co-operative disputes and try to resolve the issue by speaking directly with the co-operative.
Fair Trading's powers
We can only intervene in matters relating to alleged breaches of the Co-operatives National Law (NSW) which may include a co-operative:
- operating while insolvent or unable to pay debts
- acting with intent to defraud
- not holding board meetings
- not holding an annual general meeting
- not maintaining minutes of meetings
- not providing financial reports to members
- not lodging annual reports/annual returns.
Consequently, we will not review or investigate every complaint. In particular, we cannot:
- intervene in or conciliate disputes between members or members and a co-operative
- provide legal advice (including an interpretation of the co-operative's rules)
- intervene in or determine the validity of meetings or elections.
Generally, we will only act on concerns where there is a serious risk to public trust and confidence in the sector, AND the concerns relate to a co-operative's compliance with the requirements of the legislation.