Useful information and links
Care labelling
Under Australian Consumer Law, clothing and textile products should include appropriate instructions to help you care for and use the item. This is called ‘care labelling’.
Care labels give consumers prior knowledge of any additional costs (such as dry cleaning) in the ongoing care of the clothing or textile item before purchase. They also allow consumers to maximise the useful life of the product and avoid damage (such as dyes running).
Care labels must be:
- written in English
- legible
- appropriate and adequate for the care of the item (so it is not damaged when the instructions are followed).
For more information on the care labelling information standard, including exclusions, refer to the Australian Competition and Consumer Commission website.
Have a problem?
- Contact the business in the first instance and explain the problem. We have tips and sample letters to help you take the first step.
- If you’re unable to resolve the matter with the business, you can contact us for help on 13 32 20, or make a complaint online.
Further information
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Who enforces Australian Consumer Law
The following agencies enforce provisions relating to consumer goods and services:
- Australian Competition and Consumer Commission (ACCC)
- NSW Fair Trading, and
- other State and Territory consumer protection agencies.
The Australian Securities and Investments Commission (ASIC) is responsible for financial products and services.