Technical knowledge and experience
The electronic goods industry does not have specified qualifications. Some manufacturers hire tradespeople to carry out work on their products. These tradespeople are trained to deal with problems on the products being offered by the company so they tend to offer a more specialised service.
Fees and charges
An estimate is the projected cost of a repair. A quote usually includes a complete diagnosis of the problem and details labour, parts and miscellaneous costs. A fee is normally charged for a quote because of the nature of the work involved. There is no price control for goods or services in NSW.
When a free service call is advertised it will normally cover a technician coming to your home, examining the appliance and diagnosing the problem. Consumers should clarify what the quoted price includes. ie. service call, quote, parts, labour.
All advertising for electronic goods repairs and servicing should be truthful, accurate, unambiguous, and not misleading in any way. Any statement regarding qualifications or experience should be supported and if licensed, the licence number should be printed on any advertising.
Availability of repair facilities and spare parts
Suppliers should make sure that they have a reasonable supply of spare parts or repair facilities available for goods that normally require them. This is required under the Australian Consumer Law.
When things go wrong
If you believe that your electronic goods have not been repaired correctly, you should contact the repairer and discuss the problem. If you’re unable to resolve the matter, contact Fair Trading on 13 32 20, lodge a complaint online or visit your local Service NSW Centre to find out your options.
If the problem remains unresolved, you can contact the NSW Civil and Administrative Tribunal on 1300 006 228.