Conduct of services  

If you’re unhappy with the treatment you received from a medical practitioner, you can direct your complaints to the Health Care Complaints Commission which investigates complaints against government and non-government:

  • health providers - doctors, nurses, pharmacists, dentists
  • services - ambulance, community health
  • institutions - public, private and psychiatric hospitals, nursing homes.

For further information contact the Commission on:

Telephone: (02) 9219 7444
Toll free: 1800 043 159
TTY service for the hearing impaired (02) 9219 7555.


Medicare Australia, which is the national health care system in Australia, provides a rebate for scheduled fees. For more information, call (02) 6124 6333 or visit

In some cases, NSW Fair Trading can assist, call 13 32 20 for more information.

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