Make sure you shop around and compare a few services first. Take the time to research your options so that you’re confident you’re getting a quality removalist service for the right price. You could:
- read through customer reviews on independent websites to help you compare,
- ask friends and family to recommend a reputable removalist, one which they, or a friend of theirs, have used and were happy with, or
- check whether the removalist is accredited by the Australian Furniture Removers Association (AFRA).
Removalist comparison website
The Australian Removalists website lets you easily compare quotes from removalists in your chosen area.
You can request quotes from a number of removalists by:
- selecting where you are moving from
- selecting where you are moving to
- completing a request form.
The companies will then contact you via email or telephone and provide you with a customised quote.
Australian Furniture Removers Association (AFRA)
Removalists who are accredited by AFRA must meet certain standards in relation to equipment, vehicles, premises and staff training to complete a professional move. Check whether the removalist is credited here.
Questions to ask before you hire
Before you hire a removalist, find out about their service by asking some simple questions:
- What is the total cost of the move?
- What exactly is included in the cost? Do they charge by the hour or is it a flat rate?
- Are there any additional costs you may need to factor in?
- How long will the move take?
- If there are any delays on the day, is there an extra cost involved for storage?
Always ask for a written quote before hiring a removalist company. To help the removalist provide you with an accurate quote, make sure you give them all the details about your move. Make sure the quotes is itemised and the removalist can account for every charge. If something is not clear or you need more information, make sure you ask before accepting the quote.
Make sure you have read and clearly understand the contract. Make sure that the contract contains:
- complete details of the service being provided
- the pick up and delivery address, dates and times of the move
- a household inventory of goods being moved. Go to the AFRA website for an example household inventory list.
- details of insurance for any loss or damage.
Always read the terms and conditions of any contract and check for hidden costs. Be wary of pre-payment or providing credit card details upfront in case you need to cancel or change your mind.
Insurance for your move
We recommend arranging your own insurance for your move. Removalists are not required by law to provide insurance for your things during a move. Most removalist companies only have insurance that covers their vehicle if an accident occurs.
If the removalist company is accredited with AFRA, they’ll have Public Liability Insurance and can provide transit insurance for all goods being moved. Transit cover insures your goods while they are being packed and moved by removalists, including any storage. If your goods need to be stored, you can extend your transit insurance to cover those goods during the storage period. This will be a separate premium.
If you are having problems
If your move does not go to plan or you are not satisfied with the service, you should try to sort out the problem directly with the removalist. State what the problem is and how you would like it fixed. Make sure you put all your concerns in writing and keep all relevant documents such as signed contracts, receipts and quotes.
If you’re not happy with the outcome, contact NSW Fair Trading on 13 32 20 or lodge a complaint.