Hiring a tree work contractor

There may be times when you need to hire a professional tree work contractor for activities including lopping, pruning, thinning, felling and removal of trees.

These works are dangerous and should be carried out by a professional tree work contractor. These workers are qualified, know how to do the job safely, hold the correct insurances and can provide you with a written quote.

Visit the hiring a professional tree work contractor page on the SafeWork NSW website for more information.

Tree work scams

You should be suspicious of someone who turns up at your door unexpectedly offering special deals on equipment or work to your property, especially after a storm or natural disaster.  These conmen are well-organised and use aggressive sales techniques to put pressure on residents to have work done. They are deceptive and mislead people by pretending to be legitimate tradespeople. Be suspicious of people who:

  • turn up at your door unexpectedly offering special one-off or today only deals
  • ask for cash up front
  • offer to drive you to the bank to get money for payment
  • pressure you into accepting their offer
  • disappear and leave the job unfinished or of a poor standard.

If a conman knocks on your door:

  • don’t open it and say no
  • record as much information as possible
  • report it to the travelling conman hotline on 1300 133 408 (8:30am – 5pm Mon-Fri).

Complaints about tree work professionals

If you’ve hired a professional tree work contractor and have a complaint about their services, you might be covered by a consumer guarantee under the Australian Consumer Law (ACL).

Fair Trading can assist in resolving disputes between consumers and traders.

If you see a tree worker who is working unsafely, call SafeWork NSW on 13 10 50.

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