There may be times when you need to lop, prune, thin, fell or remove trees on your property. This work is dangerous and should be carried out by a professional tree work contractor.
Tree work contractors are qualified, know how to do the job safely, hold the correct insurances and can provide you with a written quote.
This page includes information on:
Important: Before starting, make sure you look at SafeWork NSW advice :on hiring a tree work professional.
Your consumer rights
- provided with due care or skill (taking all necessary steps to avoid loss and damage)
- fit for any specified purpose (express or implied)
- provided in a reasonable time (when no time is set).
Proof of purchase and documentation
Remedy when things go wrong
The type of remedy will depend on whether the problem is:
- terminate the contract for services and request a full refund
- seek reimbursement for the difference between the value of the services provided compared to the price paid.
- would have stopped someone from purchasing the service had they known about it
- is substantially unfit for purpose and can’t be fixed in a reasonable timeframe
- creates an unsafe situation
- doesn't meet the specific purpose or achieve the specific result that the consumer requested.
Have a problem?
- Contact the business in the first instance and explain the problem. If the matter is complicated and not urgent, you could write an email or letter. We have tips and sample letters to help you.
- If you’re unable to resolve the matter with the business, you can contact us for help on 13 32 20 or make a complaint online.
Be a savvy consumer
Tree work scams and travelling conmen
Watch out for travelling conmen offering special deals on equipment or to work your property.
These people may turn up at your door unexpectedly, after a storm or natural disaster, and use aggressive sales techniques to convince you to take up their offer. They are well-organised and deceptive, and mislead consumers by pretending to be legitimate tradespeople.
Be suspicious of people who:
- turn up at your door unexpectedly offering special one-off or ‘today only’ deal
- ask for cash up front
- offer to drive you to the bank to get money for payment
- pressure you into accepting their offer
- disappear and leave the job unfinished or of a poor standard.
Can’t find the information you’re looking for? Call us on 13 32 20 or submit an online enquiry.
Who enforces Australian Consumer Law?
The following agencies enforce provisions relating to consumer goods and services:
- Australian Competition and Consumer Commission (ACCC)
- NSW Fair Trading, and
- other State and Territory consumer protection agencies.
The Australian Securities and Investments Commission (ASIC) is responsible for financial products and services.