Australians love to travel. It might be a road trip with the family, a mini-break in Asia, a gap year backpacking around Europe or an adventure in the Americas, whatever it is, we love to explore the world around us.
Whether you are travelling in Australia or abroad, by car or by plane, booking a holiday or looking for accommodation – if you book a service in Australia (or on an Australian website) you have a right to consumer protection.
This section explains your rights when booking accommodation and travel. It includes tips to help you be a savvy consumer and where to get help if things go wrong. Click on one of the tiles below to learn more.
Your rights, tips to make booking a breeze, and what to do when you have a problem
Travel agents, operators and airlines
Your rights when booking travel with travel agents, tour operators and airlines and what to do when things go wrong
Travel affected by bushfires
Advice for holiday makers if a natural disaster such as a bushfire occurs in the area you plan to travel to.
Information for international visitors
Advice for international travellers shopping for goods and services in NSW