Booking accommodation, dealing with travel agents and operators, your rights and tips for international visitors

Australians love to travel. It might be a road trip with the family, a mini-break in Asia, a gap year backpacking around Europe or an adventure in the Americas, whatever it is, we love to explore the world around us.

Whether you are travelling in Australia or abroad, by car or by plane, booking a holiday or looking for accommodation – if you book a service in Australia (or on an Australian website) you have a right to consumer protection.

This section explains your rights when booking accommodation and travel. It includes tips to help you be a savvy consumer and where to get help if things go wrong. Click on one of the tiles below to learn more.