Backpacker accommodation is one of the most popular alternatives for travellers on a budget. There’s a broad range of backpacker accommodation across the best locations in NSW.
Generally these establishments provide good, clean, low cost accommodation. Some include additional services and facilities such as meals, laundries and internet access. Most are well run and provide you with the perfect base to see what NSW has to offer. Here are some tips to help you choose a backpacker hostel or hotel.
Before you check in
Find out about the accommodation before making a commitment to stay:
- talk to other travellers, this can be the best way to find out about the accommodation
- when you first arrive, ask to see the accommodation
- check if it is clean
- check if the amenities are up to standard
- check if the advertised services and facilities are available and operational
- if there are other guests around, ask for their opinion
- check for smoke alarms, fire exits as well as other safety equipment and facilities
- check that exits and passageways are not blocked or obscured
- check that the place is not overcrowded
- when you are happy with what you see and hear then make your booking.
Remember to book only for the time you need and if you want to extend your stay, make a booking straight away and get written confirmation.
Are you getting what you paid for?
Backpacker hostels and hotels will advertise the services and facilities they provide. When you book and pay for your accommodation, you may find that some of these services and facilities are not available, or are only available during certain periods or for an additional fee. Read any advertisements for accommodation carefully. Check with the backpacker’s staff that the advertised accommodation rate will be available when you arrive. Also, check the conditions of the advertised rate - is the advertised rate available for one night's accommodation or does the rate only apply for a minimum stay of several nights? If you are interested in a particular service or facility, ask about its availability, the times and if there are additional charges.
Confirm your booking
If you stay in a backpacker establishment, make sure you get something in writing to confirm your booking and the length of your stay. Some backpacker accommodation over-book to make sure they are always full. Have your confirmation in writing in case another guest arrives with a booking for your room and someone asks you to leave.
Keep your receipts
Make sure you get and keep all receipts.This is your proof if you have a dispute regarding overpayment or non-payment.
In the event of a dispute
If you have a dispute with an accommodation provider, try to contact the owner or manager first.. If you cannot settle the problem, contact NSW Fair Trading on 13 32 20, or lodge an enquiry or complaint on our website.