Infinity cable safety recall 2020

Infinity cable safety recall

Do you have Infinity cable in your home?

Or have you been in a residential or commercial property and seen Infinity cable?

Don’t ignore it.

Report it anonymously to NSW Fair Trading by:


Completing our online form

Calling the Infinity cable hotline: 02 8522 7477

About Infinity cables

NSW Fair Trading issued a mandatory recall of Infinity Cables in 2013 and is still actively pursuing this recall with the public’s help.

Infinity cables, imported by Infinity Cable Co Pty Ltd, were recalled nationally after failing electrical safety standards due to poor quality plastic insulation coating.

This could cause electric shock if cabling is disturbed.

There is faulty electrical cabling in thousands of Australian homes and businesses. The risks relate to the ageing of the cables.

Time is running out before the cables pose an electrocution risk.

A NSW mandatory recall in August 2015 has now identified 25 additional traders that supplied Infinity brand cables, in addition to those identified under the previous national recall.

These cables were sold nationally between 2010 and 2013.

All TPS and Orange Round cable sourced from Infinity Cable Co Pty Ltd and supplied under Infinity and Olsent brands are affected.

If you're a builder or electrician and have installed any recalled Infinity cables in the last 7 years, and haven't yet remediated them or alerted someone to ensure the cables are remediated under the supplier's recall, you could be:

  • issued Rectification Orders or sanctioned in other ways
  • prosecuted, fined or potentially lose your licence if these sanctions are ignored
  • held financially liable for property damage, injuries, or loss of life
  • responsible for the loss of a life.

You can take appropriate remediation steps by:

  • Liaising with the business you purchased the cable from, as to where they've been installed, and the solutions available as part of the recall
  • Contacting customers/homeowners to let them know they can have the cables remediated under the supplier’s recall
  • Taking steps to remediate cables under the supplier’s recall, at the supplier’s expense. It’s important that you contact the supplier before doing any work that you hope to be reimbursed for
  • Checking homes and businesses where you may have installed Infinity cables between 2010 and 2013.
  • You can also return any unused Infinity cables to their place of purchase for a full refund.

The more action you take to ensure any Infinity cables you installed are remediated now, the less risk you expose yourself or your company to prosecution.

It's important you keep records of each installation you remediate.

These may be required if you're prosecuted by a regulator or sued by a home or business owner for damages due to your inaction.

If you haven't installed recalled Infinity cables there's no need to take any action.

However, if you find Infinity cable in any premises you must take action and inform NSW Fair Trading via email at

Recalled Infinity products

  • All Infinity TPS cable - All sizes and configurations of Polymeric Insulated Electrical Cable, and which is PVC Sheathed, PVC Insulated, Flat and Flexible
  • Low Voltage Electrical Cable also known as TPS, imported and sold by Infinity Cable Co Pty Ltd
  • All Infinity Orange Round - All sizes and configurations of Polymeric Insulated Electrical Cable and which is PVC Sheathed, PVC Insulated, Round and Flexible
  • Low Voltage Electrical Cable also commonly known as Orange Round imported and sold by Infinity Cable Co Pty Ltd.

The recall was limited to the three batches of the TPS cable only. Those batch numbers were INFH 190311, INFH 210912 and INFMEL 081112.

All TPS and Orange Round Cable sold by Infinity Cable Co Pty Ltd are branded with the word Infinity.

TPS cables are used in all kinds of electrical wiring work including roof spaces and wall cavities.

It may at times be exposed on in some accessible locations of homes.

The cables are also used in commercial and retail premises.

Infinity cable safety issues

The plastic coating insulation on the cable can become brittle when exposed to high temperatures over time.

The cable can degrade through exposure to external heat such as if it is used in the roof of homes or in warmer parts of NSW.

When the cable fails

If these cables fail, the internal wires will expose people and/or animals to live conductors, potentially resulting in electrical shock or fire.

Safety switches, if installed, along with other types of circuit protection will operate to shut off the circuit. Power will be cut off to that circuit.

Have there been any fires, accidents or incidents caused by this cable?

No. NSW Fair Trading has no information any incidents or injuries to people or property resulting from this cable.