About Fair Trading
We provide information to customers and businesses to help them resolve disputes. In most situations, resolving a dispute yourself will lead to a quicker solution for everyone.
When disputes can’t be resolved, there are a few options available to you. Visit our How to resolve disputes page for more information.
Choose the area you need help with
Flights, cruises and tours
Your rights when booking flights, cruises and travel tours or activities and what to do if things go wrong.
Accommodation
Your rights when booking with accommodation providers or accommodation websites and what to do if things go wrong.
Travel affected by natural disaster
Natural disasters are beyond anyone’s control, but what are your rights? Find advice on what to do if a natural disaster, such as a bushfire or flood, happens in your destination.
Understanding my consumer rights
Whether travelling in Australia or overseas, know your consumer rights if you book a service in Australia (or on an Australian website).
Advice before you book
Information to help you prepare for your travel and understand your rights before you book.