There are many ways you can shop, including by:
- the internet
- mobile phone.
All businesses must follow consumer laws without exception. However, there are limits to what the law can do when you purchase goods from all over the world. The law can only offer you limited consumer protection in a global shopping environment.
The goods you buy must, as a minimum standard:
- be of acceptable quality, this means they will be safe, durable and free from defects
- match any description or sample.
We’ve put together some information for buying online, tips for safely making purchases and comparing products and prices.
Information for when you are buying products online from Australia or overseas.
Information on buying products from infomercial advertising.
Information about your rights and responsibilities when you take part in an auction.
Information to help you shop by mail order and what you can do if there is a problem.