Australians spend more than $11 billion every year shopping online. Fair Trading conducted an online survey to gauge consumers' experiences of online shopping.
The survey was available from 15 March until 30 April 2017. A total of 1,139 survey responses were received.
Key research findings
Some of the key findings of this research are:
- Almost 40% of people who have bought goods or services online experienced problems with their purchase.
- Of those who reported having problems, almost half (47.49%) of the issues related to the delivery of goods which were damaged, late or never arrived.
- Nearly half of all respondents (46.34%) reported problems buying goods online from an overseas supplier.
- One in five (20.41%) survey respondents did not know they have the same rights when buying goods and services online from an Australian supplier as when buying in-store.
Previous research on online shopping was completed in 2012
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