Review of the Boarding Houses Act

Submission cover sheet

  • Name of organisation or individual making this submission

    Confidentiality requested

Questions on possible options

  1. Are the objects of the Boarding Houses Act 2012 still valid? Why or why not?

    The boarding house act should be split into two categories, Rooms for rental ie rooms and rooms with special needs people or assisted living. The special needs should be covered under the same law as nursing homes as it is not really a boarding house situation.

  2. Are there any types of premises which should be included in or excluded from the Act?

    Remove special needs/assisted boarding houses into the Nursing Home Act .

  3. Should the exclusion that currently applies to specialist disability accommodation for the purposes of the NDIS be extended to other NDIS service types, such as where residents are in receipt of SIL packages?


  4. What are the benefits of the two tier system in NSW? How does it compare with systems in other jurisdictions? Please provide comments.

    You only need one tier once you remove supported boarding houses.

  5. Should anything be changed in, or added to, the list of information provided to the Commissioner?

    What is the purpose of having all this information ?

  6. Is the information on the public Register sufficient? Why or why not?

    "any trouble the boarding house has had following the rules and laws..." this is a perilous listing and should NOT be included. Social media is already performing this task and it is more relevant and up to date.

  7. What other information could be added to, or removed from, the public Register?

    Why do you need this information. In todays competitive landscape most places have websites with social media judging and rating buildings and staff. The cost of maintaining this will be an added public cost for little to no purpose.

  8. Should the Commissioner have the power to remove the details of a boarding house from the public Register under prescribed circumstances, if it has ceased to be used as a boarding house?

    Why do you need a public register in the first place. The boarding house has evolved and has to adapt to changing markets. With the advent of airbnb,, market competition has changed. The government creating boxes and trying to create regulation will only lessen what can be done in terms of flexibility.

  9. How could we improve the local regulation of boarding houses?

    Local councils currently inspect and do this job.

  10. Should councils be required to let NSW Fair Trading know of enforcement action against boarding houses, so that it can be recorded in the Register?

    what purpose and what would that do ? The majority of people going into a boarding house would never of heard of Fair trading. All have heard of Google Reviews......... My suggestion is you make everybody create a website and let people name and shame them to the world.

  11. Are there any provisions of the Standard Occupancy Agreement which should be changed, or are any additional provisions required?

    It is fine. Remember there are so many variable its impossible to change the agreement in to much details.

  12. Do you have any comments on the use of either the Standard Occupancy Agreement, or other occupancy agreements?

    YOu cant standardise, you can only have guiding principles

  13. How aware are you of the occupancy principles?


  14. Should the occupancy principles be handed separately to each resident when they enter a boarding house or is it enough to include them in the Occupancy Agreement?

    posted in the building for all to see

  15. Should the occupancy principles be clearly displayed on a notice board in a common area in the boarding house?


  16. Are the occupancy principles useful and appropriate?


  17. Are the occupancy principles being complied with? If not, why not?

    to some degree but the need to be flexible to cater for 1. The type of property 2. The type of guest and their needs.

  18. Should any other information be provided to a resident when they move into a boarding house? For example, a fact sheet with information about access to outside services, such as dental, Housing NSW, casework psychologists.

    not relevant

  19. Should any information be provided to operators of boarding houses, for example, a fact sheet outlining their responsibilities?

    No as people offer different things to different rooms to different people for different lengths of stay.

  20. Are the occupancy principle provisions for termination and notice working or are there any changes which should be made?

    Non-payment of the occupancy fee... it should be enough to be covered by bond or rental security. Te 2 weeks is to long. landlord is then out of pocket 2 weeks

  21. Do the suggested notice periods in the Standard Occupancy Agreement constitute “reasonable notice” for terminating an agreement by either a proprietor or a resident? If not, why not?

    see above

  22. Should a proprietor be required to provide a reason for terminating an agreement? Why or why not?


  23. Do the current provisions provide sufficient security for residents of boarding houses?


  24. How aware are you of the dispute resolution mechanisms available for house residents and proprietors?

    Not aware

  25. How effective and appropriate are the current dispute resolution processes?

    Never used it

  26. Do you have any other suggestions to encourage the early resolution of boarding house disputes and to reduce the number of boarding house disputes?

    only disputes are usually people who fail to pay within timely manner and are asked to leave and people whom are violent or are non hygienic

  27. Is the definition of a “person with additional needs” clear? If not, why not?


  28. Does the definition need to be more detailed?


  29. Should it make reference to the Disability Support Pension as an indicator that the person may have “additional needs”?


  30. Should it be linked to, or make reference to, NDIS eligibility where those NDIS funded supports are to address a disability support need which is permanent, or likely to be permanent (i.e. not a one-off package for equipment or for where the support is time limited and is not intended to be permanent)?


  31. Should it be made identical to the definition in Section 24 of the National Disability Insurance Act 2013 (with a provision to also include people with an age related disability as people aged 65 years and over are not eligible for the NDIS)?


  32. Should the present two-tiered system of “assisted” and “general” boarding houses remain unchanged, and only “assisted boarding houses”, as presently defined, be allowed to accommodate a person with “additional needs” under the legislation? Why or why not?


  33. If you think that some general boarding houses should be allowed to accommodate some people with “additional needs” provided certain safeguards are met, what should these standards and safeguards entail?


  34. Should the general boarding house be allowed to accommodate a person with “additional needs” but only if the person has a “package” of supports such as under the NDIS, or provided by NSW Health?


  35. If the general boarding house is allowed to accommodate people with “additional needs”, should a condition of that be that they are subject to certain requirements?


  36. What other safeguards, if any, would be needed, and why?


  37. What is the impact of specifying that only one person can be the applicant to be the licensee?


  38. Should corporations and companies be excluded, given that a company can be purchased and sold, in order to prevent a buyer of a company which holds a licence of an assisted boarding house circumvent the requirement to apply for a licence?


  39. Is 28 days adequate time for a licensee to give notice of closure and to allow for alternative accommodation for the residents to be secured?


  40. When a person is asked to answer questions, should the warning be simplified to state that the person must be advised that: (a) they have the right not to answer the question or produce documents only if they believe such answers or documents will be self-incriminating; and (b) if they do choose to say anything, anything they do say may be noted; and (c) if they say anything which is self-incriminating, it may be used against them in future legal or administrative proceedings?


  41. Is the current requirement that one person be specified as an “authorised service provider” adequate? Should the definition of “authorised service provider” be broadened to include any employees of a named organisation providing services to an assisted boarding house?


  42. Is the maximum number of 30 residents appropriate? Why or why not?


  43. Are the current arrangements adequate in meeting privacy needs of residents?


  44. Where two residents have decided to share a bedroom, should it be enforced that an additional room not less than 7.5 square metres be set aside for the exclusive use of those two residents only?


  45. Is the current requirement of 11 square metres adequate for a room that two residents choose to share?


  46. Should there be a minimum size for the private or quiet room? If yes, what should this be?


  47. Should a minimum size for a communal living space be specified? Why or why not? If yes, should this be based on the number of residents accommodated e.g. a specified number of square metres per resident?

    No as properties will need to evolve and change depending on market forces.

  48. Are the current provisions of the Act in relation to young persons adequate? Why or why not?


  49. Is the current purpose of the Screening Tool still valid?


  50. If an assisted boarding house resident, actual or proposed, has a package of supports which meets their needs, should he or she be considered eligible to live in an assisted boarding house regardless of their level of need? (For instance, if a person needed daily personal care but he or she had an NDIS package where he or she could purchase those supports, could this be delivered in an assisted boarding house?)


  51. Are the current provisions of the Act adequate in relation to abuse and neglect?


  52. Should there be a clause in the Regulation which states that in a boarding house which is authorised to accommodate a person with additional needs, a receipt for any money received from, or on behalf of that person, must be issued to the person and a copy of all such receipts kept? This includes details of the purpose of the receipt of money or payment.


  53. Should there be a clause in the Regulation which specifically covers financial exploitation? If yes, given many residents of assisted boarding houses have difficulty managing their finances, how would “exploitation” be defined and differentiated from “assistance”?


  54. If yes, should the clause also cover the management and delivery of the resident’s NDIS Plan?


  55. Are the current provisions of the Act in relation to record keeping adequate?

    ATO is quite clear on this

  56. Should the records required to be kept by an assisted boarding house, and which are therefore available for inspection by a Department of Communities and Justice boarding house enforcement officer, be expanded to include: a) Occupancy Agreements? b) NDIS Plans and NDIS Service Agreements? c) Payments to a service provider under the NDIS Plan? d) Any other record or document?


At our discretion we may remove parts of submissions because of length, content, appropriateness or confidentiality (privacy) reasons.