Fair Trading's free strata mediation service may assist you when a disagreement occurs in your strata scheme.
If you are unable to resolve a dispute through discussion or the governance and decision making powers of the owners corporation, you can apply for a mediator to help resolve the dispute.
Before you apply
You can find out more information about the mediation process, which matters are suitable for mediation and the process for Tribunal hearings on our resolving disputes and mediation page.
Making your application
The application may take about 15 minutes to complete.
You will not be able to save your progress through the form, so make sure you have all the information handy before you start. You will receive an email copy of the information you provide to us when you have submitted the form.
Some things you'll need
- Your details
- The details of the person(s) you are in a dispute with
- Your strata plan number
- Any documents you want to attach to your application (supporting documents)
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.