Make an enquiry

Enquiries handled by NSW Fair Trading

Renting

Please check our website for information about:

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Building and renovating

Please check our website for information about:

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Buying products and services

Please check our website for information about your consumer rights including:

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Associations and co-operatives

Please check our website for information about:

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Cars and other vehicles

Please check our website for information about:

If your enquiry relates to vehicle safety faults caused by the design of a vehicle or a breach of a mandatory standard such as the Australian Design Rules, please contact the Department of Infrastructure, Regional Development and Cities.

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Real estate, property management and strata

Please check our website for information about:

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

For information about strata community living disputes and to apply for mediation please go to Strata and Community disputes.

Retirement villages

Please check our website for information about retirement villages.

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Holiday parks

Please check our website for information about holiday parks.

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Product safety

Please check our website for information about:

For information about product recalls, please visit the product safety website.

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Residential (land lease) community

Please check our website for information about residential (land lease) communities.

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Games of chance

Please check our website for information about games of chance.

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Charitable fundraising

Please check our website for information about charitable fundraising.

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Enquiries best dealt with by other organisations and areas

Accountants and tax agents

Please check our website for information about accountants & tax agents.

For enquiries about accountants & tax agents which cannot be resolved by professional industry bodies provided in the link above:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Airlines

The Airline Customer Advocate (ACA) provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of unresolved complaints about airline services.

Participating airlines of the ACA are: Jetstar, Qantas, Tiger Airways, REX and Virgin Australia

There is an eligibility criteria for the lodgement of complaints:

  1. Customers cannot lodge if they have already made a claim in a court or tribunal or lodged a complaint with a government authority in relation to the same matter;
  2. The complaint must be about a participating airline;
  3. The complaint must be about the airline's services;
  4. The customer must attempt resolution with the airline first by following the airline's Customer Charter, sought a review of the response and allowed for the timeframes specified in the Charter;
  5. The complaint must relate to an event or circumstance that occurred within the last 12 months.

Enquiries must be in writing and can be lodged online or printed forms obtained from The Airline Customer Advocate (ACA).

For enquiries about all other airline related matters:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Banks, financial service providers and insurance

For enquiries about complaints with banks and financial services providers, you may contact the Financial Ombudsman Service (FOS).

Check if the provider is a member of FOS.

If the provider is not a member of FOS, check if they are a member of the Credit Ombudsman Service Limited (COSL). The COSL scheme includes credit unions, building societies, non-bank lenders, financial planners, investment managers, debt services and more.

Business name registrations

For information about business names registration, please contact Australian Securities and Investments Commission.

Car or other vehicle repairs completed through insurance

For enquiries about complaints with repairs carried out to a vehicle as a result of an insurance claim, please follow the below steps:

  • Contact your insurer
  • If your insurer fails to adequately address your concerns, request that the matter be reviewed by your insurers Internal Dispute Resolution scheme
  • If you are not satisfied by the result of the Internal Dispute Resolution scheme, you can contact the Financial Ombudsman Service (FOS).

Check if the provider is a member of FOS.

If the provider is not a member of FOS, check if they are a member of the Credit Ombudsman Service Limited (COSL). The COSL scheme includes credit unions, building societies, non-bank lenders, financial planners, investment managers, debt services and more.

Centrelink, Child Support Agency and Australian Tax Office

For enquiries about complaints with Centrelink, Child Support Agency and The Australian Taxation Office, please contact the Commonwealth Ombudsman.

Commercial leases

For enquiries about complaints with commercial leases, please contact the Office of the NSW Small Business Commissioner.

Electricity, gas and water

For complaints about electricity, gas or water suppliers in NSW, please contact the Energy and Water Ombudsman.

Please check our website for information about gas bottles or appliances.

If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:

Use our online enquiry form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Employment and unfair dismissal

For private sector employment matters, contact the Fair Work Ombudsman.

For NSW public sector and local government employment matters, contact the NSW Industrial Relations Commission.

Lawyers and solicitors

For complaints about lawyers and solicitors please contact the Office of The Legal Services Commissioner.

Local councils

For complaints about the conduct of councillors and council employees and the administrative conduct of the council itself, please contact the NSW Ombudsman.

For information about your consumer rights in relation to products and services that have been purchased from a Local Council where the matter falls under the Australian Consumer Law (ACL), please visit our website:

If you have contacted the retailer/service provider and haven’t been able to reach a resolution:

Use our general complaint form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

NSW State Government Departments

For complaints against NSW State Government Departments, please contact the NSW Ombudsman.

For information about your consumer rights in relation to products and services that have been purchased from a NSW Government agency where the matter falls under the Australian Consumer Law (ACL), please visit our website:

If you have contacted the retailer/service provider and haven’t been able to reach a resolution:

Use our general complaint form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Telephone or internet service provider

For complaints about telephone and internet service providers, please contact the Telecommunications Industry Ombudsman (TIO).

For complaints with your phone handset or computer and you have contacted the retailer/service provider and haven’t been able to reach a resolution:

Use our general complaint form.
Declaration

I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:

  • Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
  • Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).

NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.

Prev Make a complaint
Next Complaints register