My consumer rights

My consumer rights is a series of animatic videos about your rights and responsibilities when buying goods and services in Australia.

Designed especially for new migrants, the videos use simple messages, together with universal symbols and gestures, to explain the basic concepts of Australian Consumer Law.

They are particularly useful for intermediaries and English language educators working with new migrants to raise their awareness of consumer rights and responsibilities.

Six consumer topics are covered in the videos:

  • Your shopping rights
  • Shopping refunds
  • Guarantees and warranties
  • Lay-by agreements
  • Contracts
  • Resolving issues and lodging complaints.

Each of the above topics are available in the following 11 community languages, including English:

Arabic
My consumer rights (Arabic) on YouTube

Assyrian
My consumer rights (Assyrian) on YouTube

Dari
My consumer rights (Dari) on YouTube

DinkaMy consumer rights (Dinka) on YouTube

English
My consumer rights (English) on YouTube

Farsi/Persian
My consumer rights (Farsi/Persian) on YouTube

Karen
My consumer rights (Karen) on YouTube

Mandarin
My consumer rights (Mandarin) on YouTube

NepaleseMy consumer rights (Nepalese) on YouTube

Tamil
My consumer rights (Tamil) on YouTube

Vietnamese
My consumer rights (Vietnamese) on YouTube

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