My consumer rights is a series of animatic videos about your rights and responsibilities when buying goods and services in Australia.
Designed especially for new migrants, the videos use simple messages, together with universal symbols and gestures, to explain the basic concepts of Australian Consumer Law.
They are particularly useful for intermediaries and English language educators working with new migrants to raise their awareness of consumer rights and responsibilities.
Six consumer topics are covered in the videos:
- Your shopping rights
- Shopping refunds
- Guarantees and warranties
- Lay-by agreements
- Contracts
- Resolving issues and lodging complaints.
Each of the above topics are available in the following 11 community languages, including English:
Arabic
My consumer rights (Arabic) on YouTube
Assyrian
My consumer rights (Assyrian) on YouTube
Dari
My consumer rights (Dari) on YouTube
DinkaMy consumer rights (Dinka) on YouTube
English
My consumer rights (English) on YouTube
Farsi/Persian
My consumer rights (Farsi/Persian) on YouTube
Karen
My consumer rights (Karen) on YouTube
Mandarin
My consumer rights (Mandarin) on YouTube
NepaleseMy consumer rights (Nepalese) on YouTube
Tamil
My consumer rights (Tamil) on YouTube
Vietnamese
My consumer rights (Vietnamese) on YouTube