My consumer rights is a series of animatic videos about your rights and responsibilities when buying goods and services in Australia.
Designed especially for new migrants, the videos use simple messages, together with universal symbols and gestures, to explain the basic concepts of Australian Consumer Law.
They are particularly useful for intermediaries and English language educators working with new migrants to raise their awareness of consumer rights and responsibilities.
Six consumer topics are covered in the videos:
- Your shopping rights
- Shopping refunds
- Guarantees and warranties
- Lay-by agreements
- Resolving issues and lodging complaints.
Each of the above topics are available in the following 11 community languages, including English:
My consumer rights (Arabic) on YouTube
My consumer rights (Assyrian) on YouTube
My consumer rights (Dari) on YouTube
DinkaMy consumer rights (Dinka) on YouTube
My consumer rights (English) on YouTube
My consumer rights (Farsi/Persian) on YouTube
My consumer rights (Karen) on YouTube
My consumer rights (Mandarin) on YouTube
NepaleseMy consumer rights (Nepalese) on YouTube
My consumer rights (Tamil) on YouTube
My consumer rights (Vietnamese) on YouTube