NSW Fair Trading is committed to supporting seniors with up-to-date information about their consumer rights and how to deal with unscrupulous operators.
Download the Seniors guide
Do you prefer to have printed resources rather than browsing the web? You can download the Seniors guide PDF, 1816.26 KBand read about your consumer rights in NSW. If you are a service provider, you can order bulk copies of the Seniors guide.
Free community talks
Are you looking for an expert speaker for your next community event, seminar, conference, workshop or info session? Our experienced staff can present on the consumer topics relevant to your group. For details, email FairTradingSeminars@customerservice.nsw.gov.au or call 13 32 20.
Videos on consumer topics
You can view a range of videos on consumer topics such as moving into a retirement village, buying or selling a home and general consumer information on the Fair Trading YouTube channel. A number of the videos are also available in community languages.
Free 'My Place' info session
We are dedicated to delivering innovative compliance and education services in communities and towns around NSW. To find out when we are going to be visiting your local area, visit the My Place program page.
Need a loan?
The 'No Interest Loans Scheme' offers loans of up to $1,200 for essential household goods and medical needs. Go to the No Interest Loans Scheme website or call 1800 509 994 to find out more.
Useful information for seniors
We can also help you with information and advice on a range of consumer topics including:
- Retirement villages
- Consumer guarantees, warranties and refunds
- Motor vehicles
- Online shopping
- Product and service safety
- Residential land lease community homeowners
- Renting a home
- Selecting a builder or tradesperson
- Boarding houses
- Unsolicited consumer agreements
- Explore what areas Fair Trading looks after and the services on offer.
How to contact us
There are a number of ways to contact Fair Trading. Visit our contact us page.