Protecting consumers, tradespeople and businesses in NSW

Key topics

News

Fair Trading services

New strata mediation portal

12 October, 2018
Our new strata mediation portal makes lodging an application to get help with strata disputes quicker and easier than ever.
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Trades & businesses

Improving building certifier independence

02 October, 2018
Comment on the proposed changes to strengthen and simplify the building and certification system in NSW. Open until 30 October 2018.
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Buying products & services

New data available on the Complaints Register

28 September, 2018
Information on the latest monthly release of complaints data.
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What's happening

@BrianBellia Hi Brian, can you please confirm that you have put two forms of contact? Without two forms a contact,… twitter.com/i/web/status/1…

@gracie_je Hi Grace, when businesses advertise they can’t mislead consumers about the price, value or quality of th… twitter.com/i/web/status/1…

@PoolSpaAU Following extensive public consultation there was significant support to retain 13 home building licence… twitter.com/i/web/status/1…

How to lodge a complaint with NSW Fair Trading (in Vietnamese language)

A 3 minute video in Vietnamese showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...

How to lodge a complaint with NSW Fair Trading (in Mandarin language)

A 3 minute video in Mandarin showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...

How to lodge a complaint with NSW Fair Trading (in Korean language)

A 3 minute video in Korean showing situations how you can file a complaint with Fair Trading: - online using the Fair Trading website - in writing (using Fair ...