Concerns with development

Many issues can be resolved with clear and early communication. You may wish to call or email the property owner/developer, local council or the principal certifier.

This page explains how to resolve concerns about neighbouring development. If your concern is about your builder or tradesperson, go to the Resolving building disputes page.

What does the principal certifier do?

The principal certifier will be either the council or a private certifier.

The principal certifier is an independent authority that inspects the development at certain stages to ensure it meets legislative requirements and conditions of consent. They don't supervise or manage the work.

The principal certifier can take action (see below) if work does not meet requirements.

Read more about what certifiers do.

Powers of private certifiers

If a development is non-compliant, a private certifier may issue a written direction to the owner and/or builder, requiring certain action be taken.

If the non-compliance is not addressed in the given timeframe, the certifier must refer the matter to the council for appropriate enforcement.

Only the council can take further enforcement action.

Powers of local councils

Councils have broad and discretionary powers of enforcement, and can act at any time, even if not the principal certifier for a development.

A council may issue orders, stop work notices or fines if work breaches legislative requirements or conditions of consent, and can enforce issues such as hours of work, dust, noise and activities on footpaths/roads.

Urgent matters such as dangerous excavations should be directed to the council for immediate attention.

Responsibilities of property owners and builders

The property owner is responsible for meeting the conditions of the development approval.

The builder is responsible for supervising the site and the work of subcontractors.

The builder must make sure that work is done in accordance with the approved plans, the Building Code of Australia and Australian Standards.

Powers of Fair Trading

Fair Trading can investigate complaints against licensed builders and tradespeople, registered certifiers, and councils in their capacity as certifying authorities.

Fair Trading has no power to:

  • order building work to stop
  • act on complaints against property owners, unless the owner is an owner-builder
  • declare a development certificate invalid, even if it was issued improperly
  • investigate general complaints against councils, including how a council exercises its enforcement powers
  • investigate a council carrying out its functions under the Swimming Pools Act.

Important information about complying development

Complying development is a fast-track approval process for certain types of development.

It can be approved by a council or a private certifier. The same approval criteria apply.

Although neighbours must be notified of some proposed complying development, consultation isn't required, and neighbours aren't required to be given a copy of building plans.

More information

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