Conduct requirements

For licence and certificate holders

The Property, Stock and Business Agents Act 2002 introduced a new approach to professionalism for property agents. Agents need to demonstrate their competency before they are issued a licence or certificate. Agents also have to undertake continuing professional development each year to make sure they remain up-to-date and competent in the skills and knowledge needed to do their jobs.

To support this approach to competency and professionalism, a comprehensive set of rules of conduct has been introduced to provide agents with a guide to the professional and ethical standards expected by the public.

There are 19 core rules which apply to all licence and certificate holders, and additional specific rules which apply to the various categories of agency work.