Retirement Village Ambassador

The Retirement Village Ambassador program was developed as part of the Government’s plan to improve retirement village living in NSW.

Since the launch of the program in December 2018, the Retirement Village Ambassador has presented to more than 4,600 residents of retirement villages and prospective residents. This included a series of public forums held around the state, which helped raise awareness about changes to retirement village laws.

Staying safe during COVID-19

Important: Due to COVID-19, all Retirement Village Ambassador Program events have been postponed until further notice. Fair Trading is continuing to monitor the government’s advice and public health orders and will recommence program events when it is safe to do so.

Information for retirement village residents and operators about staying safe during COVID-19.

The Retirement Village Ambassador

The NSW Government appointed Ms. Kathryn Greiner AO as the NSW Retirement Village Ambassador.

Ms. Greiner brings considerable understanding of issues faced by those living in retirement villages, having led the inquiry into NSW retirement villages in 2017. Ms. Greiner is also the Chairperson of the Ministerial Advisory Committee on Ageing and provides advice on issues and concerns of older citizens to the NSW Government.

Role of the Retirement Village Ambassador

In her role as Ambassador, Ms. Greiner will visit various locations and retirement village communities across NSW to:

  • Inform residents about the changes to retirement village laws;
  • Listen to issues faced by residents and present these issues to the NSW Government;
  • Advocate for residents where appropriate, including representing the residents’ perspective to create awareness and generate recommendations for further change;
  • Monitor and report on continuing and emerging issues faced by the sector.

For more details, read the Retirement Village Ambassador program Terms of Reference (PDF, 199.6 KB).

How to invite the Ambassador to speak at your village or community group

Residents or operators can invite the Ambassador to their village  by emailing rvambassador@customerservice.nsw.gov.au. or calling 13 32 20

Changes to retirement village laws

Explore what has changed in NSW retirement village laws.

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