Related information and links
What is the Exclusion Register?
The Exclusion Register is a list of guests and hosts who have been excluded from participating in the short-rental accommodation industry.
Hosts can be listed either as a host in general, or as a host in relation to a specific premises.
Once listed on the Exclusion Register, the person or premises is prohibited from participating in the short-term rental accommodation industry for five years.
How is someone recorded on the Exclusion Register?
Participants can be excluded from the industry for five years if they are found by NSW Fair Trading to have committed two serious breaches (strikes) of the Code of Conduct in a two year period.
NSW Fair Trading can record a strike against a guest or host, in relation to one or all their premises, following consideration of a complaint.
NSW Fair Trading can also record a host or a guest on the Exclusion Register if satisfied that a person has been charged with a criminal offence and it is in the public interest to exclude the person until the criminal proceedings are determined.
If a person is convicted of a criminal offence and it is in the public interest, NSW Fair Trading can record a person on the Exclusion Register for a specified period or indefinitely.
Read more about dispute resolution at Short-term rental accommodation complaints.
Appealing a decision to be listed on the register
If you or your premise has been listed on the Exclusion Register you can appeal this decision. To lodge an appeal please visit our Appeals page.
What to do if the previous owner of your property is on the Exclusion Register
A premises owner can apply to NSW Fair Trading for the removal of a premises from the Exclusion Register.
NSW Fair Trading will remove the premises from the register if it is satisfied that the owner is not the host against whom the strikes were recorded.
Fair Trading also must be satisfied this former host has no direct or indirect interest in the premises.
Requirements to check if someone is on the register
The public Exclusion Register can be accessed through the Fair Trading website. The intent of the register is to support compliance with requirements under the code relating to excluded industry participants.
To check whether an industry participant is listed on the Exclusion Register, you must enter in certain information for the individual guest or host.
More information for hosts, letting agents and booking platforms is available on the relevant web pages for each industry participant group.
If you are having trouble accessing the register, call us on 13 32 20.
Listings on the Exclusion Register
Currently, there are no people or premises listed on the Exclusion Register.