Residents rights and obligations

When you become a resident of a retirement village, you have certain rights and obligations.

In general, you have the right to:

  • exercise self-reliance and autonomy in your personal, domestic and financial affairs
  • live in a village that is safe and secure
  • live in an environment that is free from harassment or intimidation by the operator
  • have your peace, comfort and privacy respected
  • decide what possessions to have in your premises
  • have requests for repairs and maintenance responded to within a reasonable time
  • have input into financial decision making
  • access any information about you held by the operator
  • appoint an agent to receive notices and documents on your behalf.

Retirement village residents also have obligations to:

  • respect the rights of other residents, visitors and staff
  • not interfere with the reasonable peace, comfort or privacy of other residents
  • not act in a way that negatively affects the occupational health and safety of people working in the village
  • respect the rights of the operator, employees and agents to work in an environment free from harassment and intimidation
  • not intentionally or recklessly cause property damage or injure anyone
  • comply with the village rules and make sure that anybody you invite to the village also does so.

These rights and obligations are set out in the Retirement Villages Act 1999, Retirement Villages Regulation 2017 and in your village contract.

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