Security, safety and emergency access

The operator of a retirement village must ensure that the village is secure. They are required to:

  • prepare written safety and emergency procedures, and
  • take reasonable steps to ensure that residents and staff are familiar with the procedures.

Annual safety inspection

Operators need to do a safety inspection each year and prepare a report on the findings. A copy of that report needs to go to the residents committee, on the notice board in a communal area and to any resident that requests it.

Access by emergency and care services

The operator must make sure that emergency and home care service providers’ vehicles can access the residential premises at all times.

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