Caravan and motorhome owners - check for deadly, faulty water heaters

Suburban Recreational Vehicle water heater product recall

We are asking people to check their caravans and recreational vehicles for dangerous Suburban-branded water heaters which may emit deadly carbon monoxide.

The risk

The Suburban Recreational Vehicle water heater can operate using electricity or gas and may produce unsafe levels of carbon monoxide when gas is used to generate the heat.

Carbon monoxide poisoning can cause death, and exposure for a short amount of time can lead to serious injuries. Carbon monoxide has no smell and is unlikely to be detected. It is also highly flammable and can explode on contact with a spark or flame.

What is happening

Coast to Coast Caravan and Leisure has recalled these heaters due to the serious hazards they present.

Affected Model numbers are SW6PA, SW6DEA, SW6DA, SW4DEA, SW4DA, SW4DECA and SW6DECA with serial numbers between 181315552 and 193002648 (some serial numbers may end with a 'D') and between 8183311827 and 8190201139.

Available for sale by Coast to Coast Caravan and Leisure between 1 May 2018 and 25 September 2019

What to do

Check your caravan or motorhome’s water heater as soon as possible.

Open the exterior access door to the hot water service and look for the model and serial number located on the right-hand side.

Record the model and serial numbers and check against the ones listed the Coast to Coast Caravan and Leisure website.

If your vehicle’s water heater is one affected

Do not use the affected water heaters in gas mode under any circumstances.

Contact Coast to Coast Caravan and Leisure without delay on (02) 9645 7685. They will arrange for a licensed gasfitter to inspect the water heater free of charge, to ensure the water heater is properly installed and if needed, will replace the unit through a licenced gasfitter, free of charge.

You will not have to cover any costs related to the supply and installation of the new water heater, or any required associated work, such as the modification of cavity and gas and/or water lines.

If you experience difficulties obtaining a timely remedy, contact NSW Fair Trading.

More information about the recall is available at Product Safety Australia.