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Fair Trading services

New strata mediation portal

12 October, 2018
Our new strata mediation portal makes lodging an application to get help with strata disputes quicker and easier than ever.
Read more
Trades & businesses

Improving building certifier independence

02 October, 2018
Comment on the proposed changes to strengthen and simplify the building and certification system in NSW. Open until 30 October 2018.
Read more

12 October, 2018

Fair Trading services

New strata mediation portal

Our new Strata Mediation Portal makes lodging an application for help with a strata dispute quicker and easier than ever.

If you are unable to resolve a strata dispute through discussion or through the owners corporation, you can apply through the portal for a mediator to help to resolve it.

Our mediation service is free and resolves over 65% of all strata disputes. It is available to anyone who lives in, owns or works in the strata sector or in a community scheme.

This service can assist you with many of the most common strata disputes including:

  • keeping pets
  • repairs and maintenance to common property
  • car parking
  • using common property.

In the past year, we received more than 1,800 applications for strata mediation services.  Our experienced mediators are impartial and help parties reach a mutually beneficial agreement by taking part in an informal dispute resolution process.

To lodge an application for strata mediation via our new portal, visit applying for strata mediation.