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Housing & Property

New retirement village laws

14 December, 2018
Retirement village residents and their families will be better protected under new legislation that passed Parliament in November 2018.
Read more
Buying products & services

New powers for NSW Fair Trading

28 November, 2018
The NSW Government is providing the Commissioner for NSW Fair Trading with a new power to issue a ‘consumer guarantee direction’.
Read more

12 October, 2018

Fair Trading services

New strata mediation portal

Our new Strata Mediation Portal makes lodging an application for help with a strata dispute quicker and easier than ever.

If you are unable to resolve a strata dispute through discussion or through the owners corporation, you can apply through the portal for a mediator to help to resolve it.

Our mediation service is free and resolves over 65% of all strata disputes. It is available to anyone who lives in, owns or works in the strata sector or in a community scheme.

This service can assist you with many of the most common strata disputes including:

  • keeping pets
  • repairs and maintenance to common property
  • car parking
  • using common property.

In the past year, we received more than 1,800 applications for strata mediation services.  Our experienced mediators are impartial and help parties reach a mutually beneficial agreement by taking part in an informal dispute resolution process.

To lodge an application for strata mediation via our new portal, visit applying for strata mediation.

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