Updated Complaints Register Guidelines

As a result of the Complaints Register Guidelines review, the Guidelines have been updated, and from February 2019 Fair Trading will publish a more detailed Complaints Register with enhanced search functionality. The information on the Complaints Register will include the name of the business, the number of complaints against it, the location, a description of the product or service as well as a general description of the issue.

You can download a copy of the new Complaints Register Guidelines (PDF Size: 268kb) and read more about the review on the Complaints Register Guidelines Review webpage.