Website privacy notice

NSW Fair Trading is part of the NSW Department of Customer Service and this website is maintained by Customer Service Corporate Affairs Branch. This Privacy Notice applies to all publicly accessible pages on the NSW Fair Trading website located at:

Customer Service does not have any responsibility for the privacy policies or practices of third party sites linked to and from this site. If you have any questions about this site, the application of this privacy policy or a request for access to information held please contact:

GIPA and Privacy
Department of Customer Service
2 – 24 Rawson Place
Sydney NSW 2000
Phone: (02) 9619 8672

For privacy and accessing Fair Trading information

Visitors to this site should expect that any information collected will be treated within the terms of the NSW Government’s privacy responsibilities and obligations. The NSW Government’s privacy practices are regulated by the New South Wales’ Privacy and Personal Information Protection Act 1998(PPIP Act) and the Health Records and Information Privacy Act 2002 (HRIP Act). DFSI’s Privacy Management Plan includes Fair Trading.

What information do we collect?

When visitors look at the pages of our website, our computers record information that identifies the:

  • IP (Internet Protocol) address of the machine which accessed it
  • top-level domain name (for example .com, .gov, .au, .uk, etc.)
  • address of your server
  • date and time of your visit to the site
  • pages accessed and documents downloaded
  • previous site
  • type of browser and operating system you have used.


'Cookies' are information stored on your computer by websites you visit. They often store your settings for a website, such as your preferred language or location. Cookies can be either 'persistent' or 'session'; Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser.

This site uses persistent cookies.

They record your website usage preferences and provides information that allows us to recognise your browser if you return to this website. Fair Trading can then show information that may be most relevant to you based on your previous visits, cookies also help us understand what parts of the site visitors find most useful to improve the effectiveness of the website.

Cookies don’t make your computer perform any actions, send information to other computers via the internet, read information on your hard drive or personally identify you, but do identify your browser. Fair Trading makes no attempt to associate cookies with users' names or identities and our server cannot find out your name, email address or anything about your computer, by using cookies.

How do we use the information collected?

The information collected during each visit is gathered with similar logged information and published in reports to identify patterns of usage. This will assist us in improving this site and the services offered.

Fair Trading will not disclose or publish information that identifies individual computers, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the NSW PIPP Act and the Data Sharing (Government Sector) Act 2015.

What exceptions are there to this rule?

Fair Trading will collect, use and disclose more extensive information than stated above, in the following circumstances:

  • unauthorised attempts to access files which aren’t published Fair Trading pages;
  • unauthorised tampering or interference with files published on the site;
  • unauthorised attempts to index the contents of the site by other sites;
  • attempts to intercept messages of other users of the site;
  • communications which are defamatory, abusive, vilify individuals or groups or cause suspicion that an offence is being committed; and
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the site by other visitors.

Fair Trading reserves the right to disclose to the relevant authorities if there is suspicion that an offence is being, or has been, committed on the site.

In the event of an investigation, Fair Trading will provide data access to any law enforcement agency that may execute a warrant to inspect our logs.

Is the information stored securely?

Yes. Information collected is stored in secure format and held by Fair Trading for archival purposes. When the information is no longer required, it is deleted.

What will we do with information provided as feedback?

Fair Trading provides feedback forms on this site enabling visitors to provide input into the future development of the site and comment on the delivery of service.

Visitors can provide personal details to receive a reply. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list.

Fair Trading may publish collected information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

Who else has access to information within the Department?

The Corporate Affairs branch captures this information on its computers and through third-party analytical software such as Google Analytics. Access to the raw data is restricted to a limited number of officers in Corporate Affairs branch, GovConnect (our IT provider), and Customer Service for analysis and to report on the success of the site in meeting the Department's communication and access objectives.

If you would like to access information held about you by GovConnect please contact:

Privacy Coordinator
Department of Customer Service
2-23 Rawson Place
Sydney NSW 2000
P: (02) 9619 8672

Will this policy be updated over time?

Due to the developing nature of privacy principles for online communication, this policy may be changed due to new developments or issues that may arise.

The amended policy will be posted to this site and will operate from the time it is posted.

Next Privacy statement