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NSW Fair Trading followed up the case and armed with affidavits from Allan and many other disgruntled consumers, took the company to the Supreme Court. ... In the NSW Supreme Court, the company eventually agreed to refund a number of consumers who had

How product recalls work, the legal requirements and how to make a complaint.

Information on making changes or alterations to a rented property.

Guide on setting up complaint handling policies and procedures for your customers.

Fair Trading maintains the Register of co-operatives in NSW and is responsible for:. ... The public can access documents lodged with NSW Fair Trading from the Public Register upon paying the applicable fee.

Fair Trading mediation fees. Fee ($). Mediation application. where the applicant is a full–time student or pensioner. in any other case. Nil. Nil.