Reporting a serious gas incident

All serious gas accidents must be reported to SafeWork NSW (if it’s a workplace), emergency services, and Fair Trading to investigate.

A serious gas accident means an accident caused by:

  • the use of a gas appliance
  • gas installation or autogas installation to supply gas
  • work carried out on a gas appliance
  • gas installation or autogas installation and a person dies or suffers permanent disability, is hospitalised or receives treatment from a health care professional or is unable to attend work for any period of time.

When you make a report, include information on where, when and what happened, and provide your contact details.

To report an incident:

Phone: 13 32 20

Email: gassafety@customerservice.nsw.gov.au

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