Learn about your rights and what to do if a product you purchased isn’t quite right.
Select a tile below to get started.
Learn about your rights and what to do if a service you purchased isn’t quite right.
Select one of the tile below to get started.
Ways to shop and pay
Information on different ways you can pay for products and services.
Select one of the tiles below to get started.
Guarantees, contracts and warranties
Our laws guarantee your right to repairs, replacements and refunds. You have these guarantees even if you do not have a warranty. Select a tile below to get started
Repairs, replacements and refunds
When you’re entitled to a repair, replacement or refund.
Product and service safety
Every day in NSW, people are admitted to hospital with injuries caused by items purchased for use in and around the home. Select a tile below to get started.
Information on the different types of pricing, and what to do if you have a problem
Scams and cybercrime
Types of scams and cybercrime, how to report them, getting help and tips to stay safe.
Advertising is an effective way to attract customers, but the law says advertising must be truthful and easy to understand. Click on a tile below to get started.