Buying products
Learn about your rights and what to do if a product you purchased isn’t quite right.
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Buying services
Learn about your rights and what to do if a service you purchased isn’t quite right.
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Travel
Advice on your consumer rights including flights, cruises, tours, accommodation, natural disaster - affected travel and booking a travel service in Australia.
Ways to shop and pay
Information on different ways you can pay for products and services.
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Guarantees, contracts and warranties
Our laws guarantee your right to repairs, replacements and refunds. You have these guarantees even if you do not have a warranty. Select a tile below to get started
Repairs, replacements and refunds
When you’re entitled to a repair, replacement or refund.
Product and service safety
Every day in NSW, people are admitted to hospital with injuries caused by items purchased for use in and around the home. Select a tile below to get started.
Pricing
Information on the different types of pricing, and what to do if you have a problem
Scams and cybercrime
Types of scams and cybercrime, how to report them, getting help and tips to stay safe.
Advertising
Advertising is an effective way to attract customers, but the law says advertising must be truthful and easy to understand. Click on a tile below to get started.
Debt collection, repossession of goods and process serving
What to know if you're approached by a commercial agent to collect a debt, repossess goods, or serve legal documents.