Supervising an agency – Fraud Prevention
- a primary proof of identity document
- two secondary proof of identity documents
- a document providing proof of legal ownership of the property.
Fraud warning signs
- a change in address, bank details or other contact details after instructions to sell a property are received
- the transaction involves people located or documents issued overseas
- a request for funds to be sent to a different bank account to the one normally used by the client – including but not limited to offshore accounts
- advice is received that the sale is urgent, for example, because of an overseas investment or employment opportunity
- updated email addresses are generic such as Hotmail or Gmail
- comments are made by the seller that if the sale is successful or quick, future lucrative work or other incentives will be provided to the agent.
What to do if fraud is suspected
- cease to act further on the client’s instructions until identity is confirmed, and
- contact the NSW Police Force or NSW Fair Trading if appropriate.