Host obligations

A host is a person who gives the right to occupy a residential premises covered by a short-term rental accommodation arrangement.

This means that, as the host is providing the premises, they have obligations under the Code of Conduct for the Short-term Rental Accommodation Industry.

Must act lawfully

Hosts must act lawfully and must not breach:

  • the Code of Conduct
  • criminal laws
  • planning laws
  • by-laws if the premises are in a strata or community land scheme.

Read more about managing short-term rental in strata on our by-laws in your strata scheme page.

Obligations to guests and others

The premises must be provided in a state consistent with how it represented in advertisements or in communications with guests.

The host must hold insurance that covers their liability for third party injuries and death on the premises and it must be valid for the occupancy period.

The host or their representative must be contactable between 8am to 5pm every day of the week to manage guests, the premises, neighbourhood complaints or any other issues related to the premises.

The host or their representative must be contactable for emergencies outside of 8am to 5pm every day.

Information to be provided to guests

A host must provide the following information:

  • contact details for the host or their representative
  • contact details for an emergency electrician and an emergency plumber
  • contact details for emergency services (000)
  • an electronic or hard copy of the Code of Conduct
  • by-laws that apply to the premises, common or association property if the premises are within a strata scheme or community land scheme.

Obligations to neighbours

The host must take reasonable steps to ensure that guests comply with their obligations under the code.

The host must provide the following information to the occupants of residential premises directly neighbouring the hosted premises and, if within a strata scheme or community land scheme, to the owners corporation or association:

  • advice that the host is using the premises for short-term rental
  • the contact details of the host or their representative.

A host contacted by the guests, neighbours, owners corporation or association about potential breaches of the code must take reasonable steps in a timely manner to address any concerns raised.

Read more about the obligations of guests under the code on our Guest obligation page.

Premises register

From 1 June 2021, hosts must be registered on the premises register for all of the premises that they rent out. The properties must be registered before they can be advertised or offered for short-term rental.

More information about the premises register will be made available at the Department of Planning, Industry and Environment.

Exclusion register

A host must not offer premises for short-term rental if they have been listed on the exclusion register for hosting in general or offer a specific property for short term rentals if that property has been listed on the Exclusion Register.

If a host is listed on the Exclusion Register only in relation to a specific property, they are still able to list other properties for short term rental.

Hosts must not let a premises for short-term rental with a guest who has been listed on the Exclusion Register.

NSW Fair Trading will be taking an educational approach to exclusion register obligations that prohibit entering into or facilitating short-term rental arrangements until 1 June 2021.

However, Fair Trading will be enforcing obligations on hosts to not enter into these arrangements if they have been recorded on the Exclusion Register.

Fair Trading will also be enforcing obligations on guests to not enter into these arrangements if they have been recorded on the Exclusion Register.

Read more about Fair Trading’s approach to enforcing exclusion register obligations with our Statement of Regulatory Intent.

Read more about the Exclusion Register.

General obligations

The Code of Conduct imposes some general obligations that apply to all industry participants including hosts.

Act honestly and in good faith

All participants must act honestly and in good faith as part of any short-term rental accommodation arrangement.

Participants must act honestly and in good faith in relation to any dealing, complaint or dispute that arises about a short-term rental accommodation arrangement.

Cooperation with NSW Fair Trading

All participants must cooperate with NSW Fair Trading in its enforcement and administration of the Code of Conduct.

This includes complying with directions issued by Fair Trading and with requests for information relating to their activities as an industry participant or under the code.

The information collected by Fair Trading will be used to enforce the code and to monitor, evaluate and inform further development of the regulatory framework.

Identity of participants excluded from the industry

Industry participants must not knowingly misrepresent the identity of any person or premises to avoid a provision of the code because the person or premises is recorded on the exclusion register.

Read more about the Exclusion Register.

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