Non-compliant plumbing and drainage work

Important: This information only applies to Sydney, Illawarra, Blue Mountains and the Newcastle areas.

If work does not comply

If work does not comply with the Plumbing Code of Australia (PCA) and standards in AS/NZS 3500, you’ll be issued with a written direction. At the audit inspection, the NSW Fair Trading inspector might issue:

  • a 'caution' for minor issues that can be fixed on the spot and within the time it takes for the audit inspection to be completed. You will receive a confirmation notice and a 'caution' note will be kept on record. The notice is not sent to the customer.
  • a 'written direction' for more complex issues that can’t be fixed immediately. You’ll receive a formal written direction notice and a copy will be sent to the customer. The issues must be fixed within the timeframe mentioned in the written direction. You’ll then need to book a follow-up audit inspection so that Fair Trading can review the work. A re-inspection fee will be required.

All notices will be kept on your record.

Penalty Infringement Notices

Fair Trading can issue plumbers and drainers with a Penalty Infringement Notice (PIN) if they fail to follow the written direction or commit other offences under the NSW Plumbing and Drainage Act 2011 and/or the NSW Plumbing and Drainage Regulation 2017.

Payment of the PIN does not exclude the responsible person from fixing the work, and further action can be taken if the work is not rectified. Revenue NSW administers the PIN once it has been issued. The responsible person who receives the PIN can pay the penalty or can challenge the notice in court.

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