Plumbers and drainers

Plumbing inspections booking line: hours extended

From Monday 1 June 2020, the Plumbing Inspections Booking Line will be extending its hours to 7:00am - 7:00pm, Monday to Friday. To book a plumbing inspection, call 1300 889 099.

To book a plumbing inspection for the next business day, you need to book before 12:00pm (midday).

The Plumbing Inspections Booking Line is for inspections within the Greater Sydney, Blue Mountains, Illawarra and Newcastle/Hunter regions. Inspections outside these areas must be booked through the local council.


Plumbing inspection cancellations can no longer be made via SMS. To cancel a plumbing inspection, call the Plumbing Inspections Booking Line on 1300 889 099.

Cancellations must be made at least 45 minutes before the inspection time. Cancellations made with less than 45 minutes’ notice will be charged the full inspection fee, and licensees could incur a non-compliance written notice.

MyInspections assistance line closing

The MyInspections assistance line will be closing at 12:00 pm (midday), 29 May 2020.

The MyInspections gateway will still be running and for help you can find detailed instructions in the MyInspections User Guide.

For further help using MyInspections, email  MyInspections assistance will be actioned within 2 business days.


MyInspections allows you to pay fees and submit documents related to plumbing and drainage work in the areas where Fair Trading conducts inspections.

To access the MyInspections Gateway, you need to register, and then:

  • pay audit fees (pay for an audit inspection)
  • correct an audit inspection application
  • submit or correct a performance solution application (please note only property details can be corrected)
  • submit or correct a Notice of Work
  • submit a Certificate of Compliance
  • submit a completed Sewer Service Diagram.

If you paid the inspection fee through a Quick Check agent, the Notice of Work, Sewer Device Diagram and Certificate of Compliance documents are available below:

Who is the plumbing regulator in my area?

To find out who carries out the plumbing regulation functions in your area, see: local plumbing regulators (PDF, 326.36 KB) in NSW.

Download your technical notes

Go to the plumbing code, standards and notes page to view and download Fair Trading's technical notes, with information on solutions, installation requirements and Plumbing Code of Australia for standards interpretations.

Subscribe to Newsflush, Fair Trading's quarterly e-newsletter for plumbers and drainers, to receive industry updates and information on plumbing and drainage.

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