Operator access to residents premises

The operator or anybody acting on their behalf, can not interfere with a resident’s reasonable peace, comfort and privacy. They can only enter for the following reasons and with the corresponding minimum amount of notice to the resident.


Notice required

To do ordinary repairs or carry out general maintenance

7 days

To carry out urgent repairs, such as fixing burst water pipes, dangerous electrical faults, gas leaks or blocked toilets


In an emergency


If the operator has good cause for serious concern about the health or safety of anyone in the premises


To carry a general inspection of the premises (maximum twice per year), but only if the resident is a non-registered interest holder under their village contract

7 days

To install smoke alarms or change the batteries

2 days

If the resident consents to the entry

At the resident's discretion

In accordance with a NSW Civil and Administrative Tribunal order

As ordered by the Tribunal

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