Buying services

Learn about your rights and what to do if a service you purchased isn’t quite right.
Select one of the tile below to get started.

Banking and finance

Information on banking, investment and financial advice, unclaimed money, accountants and tax agents

Beauty and cosmetic services

Your rights, the risks of buying online, counterfeit goods and what to do if things go wrong when you buy beauty and cosmetic services.

Dry cleaning

Your rights, tips to help you be a savvy consumer, and what to do if you have a problem

Education and training

Your rights, VET student loans, tutoring, choosing the right provider, and advice for international students

Energy services

Electricity and gas, your rights and who to contact for energy issues

Fitness and gyms

Fitness and gym memberships, your rights and what to do if you have a problem

Funerals

Funerals, funeral directors, pre-paid and contributory funds, insurance, plus other funeral products and services

Health and medical services

Health and medical services, your rights and who to contact for help

Insurance

Your rights and who can help if you have a problem with insurance.

Legal and conveyancing

Using a lawyer or barrister for litigation and legal matters, buying or selling a house with a conveyancer, your rights and who can help

Match-making and dating agencies

Your rights and what to do if things go wrong

Motor vehicles

Car rental, repairs, vehicle towing, private car parks, your rights and tips to help you be a savvy consumer

Pawnbroking and second-hand dealers

Pawning and redeeming goods, buying second-hand goods, stolen goods and what to do if things go wrong

Phone and internet

Information on your rights and who to contact if you have phone or internet issues

Removalists

Information on your rights, tips to choose the right removalist and what to do if things go wrong

Tickets, parties and events

Parties, events, ticket resale laws in NSW, your rights and what to do if you have a problem

Travel

Booking accommodation, dealing with travel agents and operators, your rights and tips for international visitors

Tree work

Paying for tree work, your rights, scams and what to do if you have a problem