Buying services

Learn about your rights and what to do if a service you purchased isn’t quite right.
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Banking and finance

Information on banking, investment and financial advice, unclaimed money, accountants and tax agents

Beauty and cosmetic services

Consumer and business advice for buying products and services in the beauty and cosmetics industry.

Dry cleaning

Information to help you when you have a problem with your dry cleaning.

Education and training

Information to help you avoid issues when you choose a training or education course.

Fitness

Information to help you understand your contract when joining a gym and what to do if you have an issue.

Funerals

Information to help you in arranging a funeral.

Health

Information to help you if you have a complaint about medical and healthcare.

Insurance

Information about helping you when you have a problem with an insurance service.

Legal and conveyancing

Information on who to contact to make a complaint about a legal or conveyancing service.

Introduction agencies

Information to help you understand your contract with an introduction agency and what you can do if you have a problem with the service.

Motor repairs

Information to help you choose a motor repairer to maintain your car or vehicle.

Pawnbroking

Information on how to deal with a pawnbroker to sell your goods and what rights and responsibilities you have.

Telecommunications

Information on who to contact if you have problems with your internet, mobile phone or telecommunications provider.

Hiring a removalist

Information to help you choose a removalist when you move house.

Buying tickets and ticket reselling

Information on the new laws around reselling of tickets for events.

Travel

Information for travellers to help you avoid problems on your holiday.

Hiring a tree work contractor

Information to help you engage a tree work contracting service.

Car rental

Information to help you understand the terms of the contract when you rent a car.

Electricity and gas supply dispute resolution

Information on resolving problems with your electricity or gas supply.

Electricity network connections

Information on getting your home or premises connected to the electricity network.

Financial planning

Information to help you choose the right financial planning service for you.

Private car parks

A list of common questions if you receive a payment notice from a private car park operator.

School formals and other parties

Helpful tips if you are planning a school formal or after-party.

Vehicle towing

Information on getting a tow truck service and the maximum charges for heavy and light vehicles.