A national law (the Australian Consumer Law) guarantees your rights when you buy goods and services – including your rights to repairs, replacements and refunds. You have rights under these consumer guarantees even if you do not have a warranty or extended warranty. We want you to understand how consumer guarantees work and how they affect you.
Information on automatic consumer guarantees on most products and services bought in Australia.
Information about warranties and your rights when you have a problem with a product or service.
Information about entering a contract and the rights you have.
Unsolicited consumer agreements
Information about agreements made when you are approached to buy a product or service without you inviting them.
Cancelling a service
Information on when you have the right to cancel a service and how to cancel a service.