Contact us

Contact us

  • Call 13 32 20 (8.30am to 5pm, Mon - Fri)

    From overseas, call +61 2 9895 0111 during the office hours above (GMT + 10 hours).

    • Make an online enquiry

    Make a complaint

  • Feedback about our services

    To provide compliments, suggestions or complaints about a service you have received, visit the Feedback about our services page.
    Give feedback

  • Media enquiries

    Contact our media team

  • Special assistance

    Aboriginal enquiry service
    Freecall: 1800 500 330 (and ask to speak with an Aboriginal person, if you wish)

    Language assistance
    Telephone: 13 14 50 and ask for an interpreter in your language.

    Hearing or speech impairment
    You can contact us through the National Relay Service

    Access Fair Trading information (GIPA Act)
    Make a request for information under the GIPA Act (previously Freedom of Information).

  • Counter services

    A range of fair trading services are available from Service NSW Centre locations throughout Sydney and regional NSW.
    Find my Service NSW centre

  • Registry Services

    PO Box 22
    Bathurst NSW 2795
    Phone: 6333 1400
    Freecall: 1800 502 042

  • Building Code Advisory Service

    The Department of Customer Service operates a Building Code Advisory Service to provide general information and advice on the Building Code of Australia and related matters. This service operates between 9.30am and 11.30am on Tuesdays, Wednesdays and Thursdays.

    Phone: (02) 9372 9271