Contact us

Contact us

    Complaints and enquiries

    Get help with your complaint or enquiry on our new website.

    Make a complaint or enquiry

  • Call 13 32 20 (8.30am to 5pm, Mon - Fri)

    From overseas, call +61 2 9895 0111 during the office hours above (GMT + 10 hours).

  • Feedback about our services

    To provide compliments, suggestions or complaints about a service you have received, visit the Feedback about our services page.
    Give feedback

  • Media enquiries only

    Media outlets seeking information related to Fair Trading can contact us via email.

    Please do not use this email address for general enquiries.

  • Special assistance

    Aboriginal enquiry service
    Freecall: 1800 500 330 (and ask to speak with an Aboriginal person, if you wish)

    Language assistance
    Telephone: 13 14 50 and ask for an interpreter in your language.

    Hearing or speech impairment
    You can contact us through the National Relay Service

    Access Fair Trading information (GIPA Act)
    Make a request for information under the GIPA Act (previously Freedom of Information).

  • Counter services

    A range of fair trading services are available from Service NSW Centre locations throughout Sydney and regional NSW.
    Find my Service NSW centre

  • Registry Services

    PO Box 22
    Bathurst NSW 2795
    Freecall: 1800 502 042

  • Building Code Advisory Service

    The Department of Customer Service operates a Building Code Advisory Service to provide general information about the Building Code of Australia. Information is unable to be provided about other matters such as builder or contractor licences, plumbing/electrical/gas installations, building contracts, building defects, workmanship and/or any disputes/complaints about licence holders or building certifiers. This service operates between 9.30am and 11.30am on Tuesdays, Wednesdays and Thursdays.

    Phone: (02) 9372 9271